The Ugandan Jobline

Job Title:        Client Service Officer (70 Job
Opportunities) Urgent
Recruitment

Organization: SolarNow

Duty Station: Kabale
(7 Jobs), Kyotera (7 Jobs), Kamuli (5 Jobs), Masindi (4 Jobs), Mpigi (4 Jobs),
Mbarara (2 Jobs), Lira (2 Jobs), Kasese (1 Job), Luweero (2 Jobs), Kiboga (1
Job), Bweyale (1 Job), Moroto (2 Jobs), Adjumani (4 Jobs), Soroti (4 Jobs),
Rushere (1 Job), Lyantonde (2 Jobs), Ibanda (3 Jobs), Nebbi (4 Jobs), Kotido (5
Jobs), Kagadi (2 Jobs), Busia (3 Jobs), Kumi (4 Jobs), Uganda

Reports to: Branch
Manager

NB: Candidates should indicate preferred location in
while applying.

About SolarNow:

To tackle this, SolarNow
sells quality solar products and suitable appliances ranging from small
household systems capable of powering a lights, radio, phone, TV and/or fridge
to much larger systems suitable for offices, schools and machinery.
Increasingly SolarNow is also catering to the needs of off-grid farmers by
providing irrigation solutions and other agricultural appliances. SolarNow
provides credit and service that allows customers to spread payments over 24
months and receive service for 5 years. The company has over 1,000 employees
and a network of 50 branches in Uganda and 15 branches in Western Kenya. There
are concrete plans to expand within and beyond these territories.

Job Summary:  The Client Service Officer will be responsible for the
identification of potential SolarNow clients, educating the clients on SolarNow
products, sizing of the solar needs and advising the client on which products
to get, afterward delivering after sales services for the rest of the duration
of the contract with the client. The person will work closely with the credit
officers and other support functions to ensure their continuously acquiring new
clients hence expanding their client portfolio and they are maintaining their
client portfolio by closely monitoring it, to ensure clients are paying on
time. 

About Candidate:

You are someone who
cares deeply about improving livelihoods in Africa, but you bring more than
passion to the role: you have the grit and resilience to make change happen.
You are excited about understanding this nascent industry, the SolarNow
products, its unique value proposition and the difference they make. You are a
sales and marketing champion with a proven track record in selling asset and
also credit portfolio monitoring. You love enabling the society around you by
providing services and products that have an impact in the community. You are a
self-starter, can work with minimal supervision. You do not compromise on
quality and expect the very best of yourself and others around you. You are
creative and are able to ask the right questions, leading to deep understanding
of SolarNow’s potential clients.

Key Duties and Responsibilities: 

·        
Market
SolarNow products to individuals and firms, promoting SolarNow services that
meet customers’ needs. Work with potential clients to identify their energy
needs and to find ways of reaching those goals.

·        
Scan and
analyse your assigned region for potential SolarNow products markets and
develop referral networks in order to locate prospects for potential Solar
system needs.

·        
Identify
and Meet with SolarNow Potential clients to obtain information for potential
Solar system needs and answer questions about the process of acquiring one.

·        
Explain
to customers the different types of Solar products and services that are
available, as well as the terms of those services.

·        
Analyse
SolarNow Potential clients’ financial status, credit, and property evaluations
to determine feasibility of granting potential Solar system on a credit or cash
sale.

·        
Review
and update potential applications forms, order forms and credit assessment
forms to ensure that they are complete and accurate according to policy hence
delivering the right client.

·        
Submit
applications to credit officers for verification and recommendation.

·        
Handle
customer complaints and take appropriate action to resolve them.

·        
Continue
to nature and monitor your client portfolio to ensure credit arrangement
adherence and quality after sales services are achieved.

Qualifications, Skills and Experience: 

·        
The
ideal candidate for the Solarnow Client Service Officer job placement must hold
a Diploma or a Bachelor’s degree in Marketing or related field of studies;

·        
Two
years of experience in selling fixed assets or loans on cash and credit terms.

·        
Proven
track record of success in sales and marketing.

·        
Confident,
driven and a self-starter.

·        
Entrepreneurial
mind-set with the ability to spot original branding opportunities;

·        
At least
2 years of sales and marketing experience (experience in preferred work
location is an added advantage).

·        
Excellent
interpersonal skills with the ability to work well in a team.

·        
High
level of oral and written communication skills. 

·        
Experience
in sales and Marketing in the solar industry, banking and microfinance is
highly preferred.

·        
Fluency
in English and the local language in the specific district is mandatory.

Compensation and benefits: Salary and benefits are competitive, commensurate with experience.

NB: Candidates should indicate preferred location in
while applying.

How to Apply: 

All suitably
qualified and interested candidates are encouraged to send their applications
to the Human Resource Manager, SolarNow Uganda Services via e-mail to
recruitmentug@solarnow.eu with their updated CVs (no other documents). Please
use the following subject: Application for Client Service Officer – Location –
“Your Name”.

recruitmentug@solarnow.eu

NB: SolarNow
will review applications based on a first come first serve basis and might
close the vacancy ahead of schedule should a suitable candidate haven been
found.

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