4 Operations Officer Jobs – Ministry of Gender, Labour and Social Development (MGLSD)

Organisation: Ministry
of Gender, Labour and Social Development (MGLSD)
Project Name:
Expanding Social Protection (ESP) Programme
Duty Station: 
Kampala, Mbarara, Kyenjojo and Mbale, Uganda
Reports to:
Operations/RTSU Coordinator
About US:
The Ministry of
Gender, Labour and Social Development (MGLSD), through its Programme Management
Unit (PMU) is implementing the second Phase of the Expanding Social Protection
Programme (ESPII). The goal of ESP is to reduce chronic poverty and improve
life chances for poor men, women and children in Uganda. The programme aims to
embed a national social protection system, including social assistance for the
poorest and most vulnerable, as a core element of Uganda’s national planning
and budgeting processes. A core element of the Programme is the Social
Assistance Grants for Empowerment (SAGE) under which government provides the
Senior Citizens Grant to older persons. Government with support from
Development partners is currently in the process of rolling out the Senior
Citizens Grant to all districts in the country.
Job Summary:    The Operations
Officer will provide technical and operational support to the district. The incumbent ensures
implementation, coordination, reporting, trainings, registration, enrolment,
payments, grievance and complaints management, change management and compliance
with Expanding Social Protection Programme Guidelines.
Key Duties and Responsibilities: 
  • Oversee the registration and
    verification of eligible Beneficiaries in collaboration with Local
  • Oversee the enrolment of clients into
    the programme including the issuing of any tokens required to access
    payments (e.g. SIM cards or Smart Cards) in collaboration with Payment
    Service Provider (PSP)
  • Monitor service delivery to ensure
    quality, accountability and systems improvement
  • In coordination with MIS, enable
    systematic and efficient data collection, sharing of best practices and
    lessons learnt
  • Provide input to the production of RTSU
    reports, work plans, evaluation reports and document best practices for ESP
    internal reference
  • Responsible for ensuring a good working
    relationship between the regional and district level implementation
    structures of SAGE.
  • Conduct periodic district reviews and
    visits to ensure proper coordination and delivery of services
  • Coordinate submission of relevant
    reports by districts and ensure timely information sharing and provision
    of feedback to districts.

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a
    Bachelor’s degree in Social Works and Social Administration, Development
    Studies, Adult and Community Education, Social Sciences, Public
    Administration or an equivalent profession.
  • Possession of a post graduate diploma in
    a relevant field will be an added advantage.
  • At least three (3) years’ relevant
    experience in community programming or development.
  • Previous experience of working with
    governments, non-governmental organizations and/or research institutions
    in Uganda.
How to Apply:
All suitably
qualified and interested candidates should send application letters, detailed
CV, names and addresses of three referees along with the relevant certified
copies of academic transcripts, certificates to: Permanent Secretary, Ministry
of Gender, Labour and Social Development Headquarters (Security Registry) on
second (2) Floor Plot 2, Simbamanyo House, George Street P.O Box 7136, Kampala,
Deadline: 23rd August 2019 by 11:00am
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