2 Customer Service Jobs – Service Centre Advisors – MTN-Uganda

Job
Title:            Service Centre Advisor (2 Job
Vacancies)
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Reports to: Service
Centre Manager
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary:  The Service Centre Advisor – (Contract role)
will provide support in the delivery of excellent customer service in the
assigned Service Centre / branch / store.
Key Duties and Responsibilities: 
  • Drive excellent customer service in the Service Centre
  • Assist the Service Centre Manger in the overall management of the
    Service Centre through dual control implementation & daily operations
  • Handle customer problems, queries, complaints and requests
  • Educate customers on products and services
  • Escalate customer issues for speedy resolution
  • Support company-wide business initiatives at the branch
  • Ensure Service Centre standards are always maintained  according to the blue print
  • Supervise third party teams
  • Support the SC Manager in all operational activities in the store
  • Assist the SC Manger in leading daily debriefing sessions
  • Embed CLF behaviors in all Third-Party teams and in self
  • Deliver high service standards per agreed standards / targets
  • Escalate all operational issues that come up in the Service Centre



Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Service Centre Advisor job
    placement should hold a Bachelor’s degree in Business Administration,
    Social Sciences or any other relevant field.    
  • At least three years’ experience in a service environment
  • Good knowledge of sales and retail Industry trends, best practice
    retail and service principles.
  • Sales and Customer Service. 
  • Customer Care Principles & Techniques               
  • Computer Skills                    
  • Stress   Management                       
  • Problem Solving, Flexibility             
  • Communication Skills
  • Coordinating Techniques                
  • Interpersonal skills
  • Analytical thinking
  • Presentation skills



Trainings &
Knowledge:
  • Customer Experience
  • Sales acumen
  • Service delivery
  • Data Savvy
  • Knowledge in MTN products and Services
  • Project Management
  • Learning Agility
  • Readiness to work with little supervision
  • Customer focused
  • Team Player
  • Follow through skills
  • Customer centricity / Accommodative
  • Excellent Communication skills
  • Strong interpersonal skills
NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) to ugrecruitment.UG@mtn.com. Please use this
format in the Subject Line i.e. Service Centre Advisor – Surname First
Name-current Dept.
Deadline: 28th August 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline

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