Job
Title: Service Centre Advisor (2 Job
Vacancies)
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Reports to: Service
Centre Manager
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Service Centre Advisor – (Contract role)
will provide support in the delivery of excellent customer service in the
assigned Service Centre / branch / store.
Key Duties and Responsibilities:
- Drive excellent customer service in the Service Centre
- Assist the Service Centre Manger in the overall management of the
Service Centre through dual control implementation & daily operations - Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support company-wide business initiatives at the branch
- Ensure Service Centre standards are always maintained according to the blue print
- Supervise third party teams
- Support the SC Manager in all operational activities in the store
- Assist the SC Manger in leading daily debriefing sessions
- Embed CLF behaviors in all Third-Party teams and in self
- Deliver high service standards per agreed standards / targets
- Escalate all operational issues that come up in the Service Centre
Qualifications, Skills and Experience:
- The ideal candidate for the MTN Uganda Service Centre Advisor job
placement should hold a Bachelor’s degree in Business Administration,
Social Sciences or any other relevant field. - At least three years’ experience in a service environment
- Good knowledge of sales and retail Industry trends, best practice
retail and service principles. - Sales and Customer Service.
- Customer Care Principles & Techniques
- Computer Skills
- Stress Management
- Problem Solving, Flexibility
- Communication Skills
- Coordinating Techniques
- Interpersonal skills
- Analytical thinking
- Presentation skills
Trainings &
Knowledge:
- Customer Experience
- Sales acumen
- Service delivery
- Data Savvy
- Knowledge in MTN products and Services
- Project Management
- Learning Agility
- Readiness to work with little supervision
- Customer focused
- Team Player
- Follow through skills
- Customer centricity / Accommodative
- Excellent Communication skills
- Strong interpersonal skills
NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) to [email protected]. Please use this
format in the Subject Line i.e. Service Centre Advisor – Surname First
Name-current Dept.
Deadline: 28th August 2019
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