The Ugandan Jobline

Job Title:      Client
Liaison Officer (2 Job Vacancies)

Organisation: Marie
Stopes Uganda (MSU)

Duty Station:  Kampala,
Uganda

Reports to: Center
Manager

About US:

Marie Stopes Uganda
(MSU) is a marketing-focused, results-oriented social business that uses modem
management and marketing techniques to provide family planning and reproductive
healthcare across every district of Uganda. For over 20 years, Marie Stopes
Uganda (MSU) has been working to provide voluntary family planning (FP)
services to thousands of men and women across the country. MSU is the largest,
most specialized private FP and reproductive health (RH) organization working
in every district of Uganda with approximately 30% of modern contraceptive
market share.

Job Summary:  The Client Liaison Officers will maintain the
high clinical standards expected by MSI and actively work to promote the smooth
running of the centre and contribute to improved financial performance. It is
particularly important that the post holder is able to sustain a close and
collaborative partnership with operational staff in the support office and
field, so that project deliverables remain a focus of operational activities.
This post holder will be able to work productively with the Research,
Monitoring & Evaluation, Operations and Social Franchising teams to ensure
that programme activities serve the indicators in MSU’s M&E framework

Key Duties and Responsibilities: 

Customer Service

• Providing Unconditional positive regard
  for every customer/client at the Centre.
• Ensure the Centre Maintains the best
  customer handling standards and train all staff at the Centre to provide
  the best customer experience.
• Ensure that client are welcomed and
  offered a sit on arrival.
• Efficiency of service and minimize
  client waiting time.
• Client follow up, support and building
  positive relationship to increase client loyalty.
• Ensure client feedback is received,
  recorded, shared with management and follow through to address all issues
  raised.

Front Desk
Management

• Ensure that the reception area and
  client toilets are clean and stocked of necessary supplies.
• Ensure that the office is fully
  operational in terms of power, water, Phone, Office equipment.
• Receive and redirect incoming and
  outgoing correspondence
• Make official telephone calls on behalf
  of staff and ensure that accurate records are kept.
• Liaise with Administrator in terms of
  Centre staff welfare i.e. uniforms, Ids.
• Provide administrative support to the
  centre team especially in report writing.

Financial
Administration

• Receipt and reconciliation of all centre
  income.
• Fill out the daily income summary at the
  end of the day and give the money and summary to the centre manager for
  banking.
• Ensure that all client notes have
  correct money noted and receipt numbers are recorded.
• Ensure proper reconciliation of Petty
  cash.

Records Management

• Proper records management ensure
  confidentiality and maintenance a record of vital client information.
• Ensure all client notes are filed in
  alphabetical order so all notes can be found easily. Existing client notes
  should all be stored together so a full record can be achieved.
• Keep inventory record of all MSU
  property at the Centre.

Supervision

• Manage centre assistants and care
  taker’s workload and ensure that the centre environment is clean and well
  maintained.

Qualifications, Skills and Experience: 

• The ideal candidate must hold a
  University Degree in Business Administration or related discipline
• Three years of experience in Sales,
  Business development and management with a big, fast paced business
  organization
• Good computer skills i.e. knowledge of
  Microsoft Office applications including MS Excel, Power point and internet
  is mandatory.
• Proven excellent technical oral,
  written, and editing abilities; ability to present and write influentially
  for multiple audiences
• Ability to work well with others in team
  environments, build consensus and drive change
• Must be able to satisfy stakeholders;
• should be able to work in deadline
  driven/results orientated atmospheres
• Strong people management skills
• Able to think strategically and a good
  planner
• Able to manage and motivate teams to
  achieve targets and to achieve organisational change.
• Possess leadership personality, and able
  to take on and solve problems quickly and efficiently
• Ability to stay on track and deliver
  even under pressure.
• Willingness to work beyond the
  stipulated business working

How to Apply:

All candidates should
send their applications with updated CVs to jobs@mariestopes.or.ug

Deadline: 9th August 2019  

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