UN Management and Programme Analyst Job Careers – United Nations Regional Service Centre Entebbe (RSCE)

and Programme Analyst
Organization: United
Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Job Opening Number: 19-Management and Analysis-RSCE-109664-F-Entebbe (M)
Grade: P4
About RSCE:
The Regional Service
Centre Steering Committee is the decision-making body for RSCE, in compliance
with General Assembly resolutions, United Nations Secretariat rules and
regulations, strategic guidance from United Nations Headquarters and oversight
bodies. The Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
The Regional Service
Centre, as approved by the Member States, is owned, managed and staffed by the
regional missions it serves. This framework reinforces the existing missions’
chain of command structures and lines of authority in a manner that does not create
an additional layer between Headquarters and the regional missions. It also
ensures that staffing for RSC.

Key Duties and Responsibilities: 
  • Identify business/reporting requirements for RSCE performance
    monitoring, including documenting and proposing new as well as changes to
    existing – Key Performance Indicators (KPIs);
  • Liaise with technical teams (including information and
    communications technology / ICT colleagues outside the RSCE) to develop
    automated reports generated from relevant systems (FSS, iNEED, Umoja,
  • Ensure timely completion and publication of the RSCE monthly report,
    liaising with service line managers and the Chief RSCE to incorporate
    feedback and analysis from line operations;
  • Provide feedback to line and senior management on monitoring and
    reporting problems and propose solutions in as much detail as necessary to
    deepen others’ awareness, understanding, and commitment to changes
  • Coordinate periodic surveys with internal and external stakeholders;
    review, analyze and report on key findings; and prepare / present
    recommendations for improvement.
  • Develop the related methodologies, and where required tools, for
    calculating the performance of the RSCE services in order to enable accurate
  • Collaborate with counterparts in UNHQ in order to define business
    intelligence solutions;
  • Serve as focal point for system change requests that will improve
    efficiency and productivity with the RSCE Service Lines;
  • Design and manage the Business Intelligence tools and applications
  • Investigate Business Intelligence query objects for end users and
    troubleshoots Business Intelligence problems;
  • Educate and facilitate an understanding and commitment to business
    Intelligence processes and procedures, across RSCE, to ensure information
    is recognized and utilized as assets.
  • Create new reports and report templates and modify existing report
Business Process
  • Support business process re-engineering both from a process and an
    information technology approach;
  • Identify opportunities for improvements in efficiency and informs
    the management on any streamlining opportunities accordingly through
    monthly reporting;
  • Oversee the project of re-engineering the RSCE service lines in
    alignment with changes in policies, information technology systems and
    other changes introduced to improve efficiency and service quality;
  • Ensure timely completion of all milestones and deliverables an
    provide regular status updates to senior management on progress achieved,
    activities planned and issues / challenges encountered;
  • Identify improvement opportunities and facilitate implementation of
    changes in service lines in collaboration with line management and staff
  • Develop and maintain process documentation (including work
    instructions, SOPs, and other job aids) to facilitate awareness,
    understanding and consistent implementation of procedures within n service
  • Monitor, analyze and report on the impact of changes introduced and
    results achieved;
  • Identify and translate business requirements into system solutions
    in collaboration with key stakeholders;
  • Contribute to the design of reporting interfaces and to information
    management policies and procedures to ensure effective data governance;
  • Contribute to data dictionary to ensure end users have a consistent
    and thorough understanding of data related information;
  • Consult and provide advice to internal stakeholders regarding
    reporting frameworks and data requirements, to ensure reporting mechanisms
    and specifications meet business requirements;

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre
    Entebbe (RSCE) Management and Programme Analyst job opportunity should
    hold an advanced university degree (Master’s degree or equivalent) in
    business administration, management, economics or a related field. A
    first-level university degree in combination with qualifying experience
    may be accepted in lieu of the advanced university degree.
  • At least seven years of progressively responsible experience in
    project or programme management, administration or related area is
  • Experience in project management is required.
  • Experience in performance monitoring and reporting is required.
  • Experience in data analysis is required.
  • Experience in business process improvement is required.
  • Previous experience in utilizing enterprise resource planning (ERP),
    business intelligence systems and tools to generate automated reports is
  • Experience with PRINCE2 methodology in monitoring and reporting is
  • Languages: Fluency
    in English is required. Knowledge of French is desirable.

  • Professionalism:
    Ability to apply well-developed conceptual and analytical skills to solve
    complex issues; demonstrates exploration and implementation of new ways of
    thinking, to support knowledge management, business intelligence and
    organizational functioning; Ability to support business process
    re-engineering both from a process and an information technology approach;
    Ability to utilize effective negotiation, influencing and communication
    skills to provide well-informed advice to a range of internal stakeholders
    regarding reporting frameworks and data requirements, taking steps to
    ensure that it is properly understood and appropriately exploited; Shows
    pride in work and in achievements; demonstrates professional competence
    and mastery of subject matter; is conscientious and efficient in meeting
    commitments, observing deadlines and achieving results; is motivated by
    professional rather than personal concerns; shows persistence when faced
    with difficult problems or challenges; remains calm in stressful
    situations. Takes responsibility for incorporating gender perspectives and
    ensuring the equal participation of women and men in all areas of work.
  • Communication:
    Speaks and writes clearly and effectively; listens to others, correctly
    interprets messages from others and responds appropriately; asks questions
    to clarify, and exhibits interest in having two-way communication; tailors
    language, tone, style and format to match audience; demonstrates openness
    in sharing information and keeping people informed.
  • Client Orientation:
    Considers all those to whom services are provided to be “clients” and
    seeks to see things from clients’ point of view; establishes and maintains
    productive partnerships with clients by gaining their trust and respect;
    identifies clients’ needs and matches them to appropriate solutions;
    monitors ongoing developments inside and outside the clients’ environment
    to keep informed and anticipate problems; keeps clients informed of
    progress or setbacks in projects; meets timeline for delivery of products
    or services to client.
  • Managing Performance: Proven record of building and managing teams and creating an
    enabling work environment, including the ability to effectively lead,
    supervise, mentor, develop and evaluate staff and design training/skills
    enhancement initiatives to ensure effective transfer of knowledge/skills.
    Actively supports the development and career aspirations of staff and
    appraises performance fairly.
How to Apply:
All suitably
qualified and interested candidates who wish to join the United Nations should
apply online at the link below.
Deadline: 5th August 2019
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