UN Conflict Resolution Officer Job Careers – Office of the United Nations Ombudsman and Mediation Services (UNOMS)

Organization: Office
of the United Nations Ombudsman and Mediation Services (UNOMS)
Duty Station: Entebbe,
Job Opening Number: 19-Ombudsman-OMBUDSMAN-119842-J-Entebbe (X)
Report to: Regional
Grade: P3
About UNOMS:
The United Nations
Ombudsman and Mediation Services (UNOMS) works to intervene in the intersection
where creativity meets conflict and helps to channel these conflicts into
productive solutions. We do this through conflict coaching, by giving feedback
to UN offices, by using shuttle diplomacy, mediation and other tools of
informal dispute resolution. We also seek to track the root causes to these
difficulties and propose changes to minimize them in the future and to create a
more harmonious workplace at the UN.
Key Duties and Responsibilities: Under the general authority of the United
Nations Ombudsman and the immediate supervision of the Regional Ombudsman, the
Conflict Resolution Officer will be responsible for the following duties in the
  • Assist in providing an impartial, independent and informal
    conflict-resolution mechanism for the settlement of employment-related
    problems for staff members and related personnel of the Secretariat and of
    the funds and programmes;
  • Explore with staff members and related personnel their options and
    the different avenues open to them, taking into account the rights and
    obligations existing between the Organization and staff members or related
    personnel when required;
  • Participate in informal and independent fact-finding as required on
    issues brought to the attention of the Regional Ombudsman;
  • Assist in identifying and analyzing policies, procedures and
    practices that cause tension or conflict and participate in analyzing
  • Participate in drafting periodic activity reports which provide
    statistical overview, analysis of the issues and trends observed and
    practical recommendations for systemic changes;
  • Offer information to staff members and related personnel in the
    mission area about the functions and mandate of the Ombudsman within the
    framework of the overall information and communication plan;
  • Travel to field offices as required;
  • Perform other duties as assigned.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Conflict Resolution
    Officer job opportunity should hold an advanced university degree
    (Master’s degree or equivalent degree) in conflict resolution, law,
    administration, management, human relations or related area. A
    first-level university degree with the in combination with two additional
    years of qualifying experience may be accepted in lieu of the advanced
    university degree.
  • At least five years of progressively responsible experience in
    conflict resolution, law, administration legal, managerial, human
    resources or related area is required. Experience in alternative conflict
    resolution is required.
  • Previous experience working on informal conflict resolution in an
    international setting is desirable.
  • Languages: fluency
    in English is required; and knowledge of French is desirable. Knowledge of
    another official United Nations language is an advantage.

  • Professionalism:
    Ability to provide effective advice on a broad range of work related concerns.
    Ability to provide advice in a range of conflict resolution and mediation
    issues; knowledge of UN policies, rules and regulations; knowledge of
    third party neutral conflict resolution and mediation principles; shows
    respect and empathy for individuals; Shows pride in work and in
    achievements; demonstrates professional competence and mastery of subject
    matter; is conscientious and efficient in meeting commitments, observing
    deadlines and achieving results; is motivated by professional rather than
    personal concerns; shows persistence when faced with difficult problems or
    challenges; remains calm in stressful situations; commitment to
    implementing the goal of gender equality by ensuring the equal
    participation and full involvement of women and men in all aspects of
  • Client Orientation:
    Considers all those to whom services are provided to be “clients” and
    seeks to see things from clients’ point of view; establishes and maintains
    productive partnerships with clients by gaining their trust and respect; identifies
    clients’ needs and matches them to appropriate solutions; monitors ongoing
    developments inside and outside the clients’ environment to keep informed
    and anticipate problems; keeps clients informed of progress or setbacks in
    projects; meets timeline for delivery of products or services to client.
  • Communication: Speaks
    and writes clearly and effectively; listens to others, correctly
    interprets messages from others and responds appropriately; asks questions
    to clarify, and exhibits interest in having two-way communication; tailors
    language, tone, style and format to match audience; demonstrates openness
    in sharing information and keeping people informed.
The United Nations does not charge a fee at any stage of the recruitment
process (application, interview meeting, processing, or training). The United
Nations does not concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably
qualified and interested candidates desiring to serve the Office of the United
Nations Ombudsman and Mediation Services (UNOMS) as the Conflict Resolution
Officer should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline: 31st July 2019
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