UN Conflict Resolution Officer Job Careers – Office of the United Nations Ombudsman and Mediation Services (UNOMS)

Organization: Office
of the United Nations Ombudsman and Mediation Services (UNOMS)
Duty Station: Entebbe,
Job Opening Number: 19-Ombudsman-OMBUDSMAN-117849-R-Entebbe (X)
Report to: Regional
Grade: P4
About UNOMS:
The United Nations
Ombudsman and Mediation Services (UNOMS) works to intervene in the intersection
where creativity meets conflict and helps to channel these conflicts into
productive solutions. We do this through conflict coaching, by giving feedback
to UN offices, by using shuttle diplomacy, mediation and other tools of
informal dispute resolution. We also seek to track the root causes to these
difficulties and propose changes to minimize them in the future and to create a
more harmonious workplace at the UN.
Key Duties and Responsibilities: Under the direct supervision of the Regional
Ombudsman as First Reporting Officer and the Regional Coordinator as Second
Reporting Officer, the Conflict Resolution Officer will be responsible for the
following duties:
  • Handle cases of staff members and other
    personnel with access to the Office of the Ombudsman and Mediation
    Services (visitors) with a view to resolving any workplace concerns. Such
    handling of cases must be guided by a full understanding of the principles
    of confidentiality, independence, neutrality and impartiality.
and analyse the matter, identify and discuss options for next steps in the
framework of the UN system and its rules, including providing relevant
information and referrals.
conflict coaching with a view to helping the visitors resolve their issues
without referral to higher levels or formal means.
informal fact-finding with the agreement of the visitor. This involves contacts
with other parties involved, such as supervisors, human resources personnel and
shuttle diplomacy between the visitor and the respective parties involved,
aiming for improved and direct communication or otherwise a better
understanding of positions allowing to find mutually acceptable solutions.
and facilitate the negotiations of the parties involved as a third-party
regular official visits to provide in-person informal conflict resolution
services to staff members serving in the locations/missions covered by the
Entebbe Branch. Hold discussions with senior management as required.
On a
flexible basis, and depending on need, conduct extended official visits to
provide in-person informal conflict resolution services to staff members
serving in any other locations/missions as required by UNOMS.
  • As part of the Ombudsman’s mandate to support organizational
    improvement through the identification of systemic issues and trends, and
    developing options of addressing them:
in providing continuous feedback into the system identifying systemic issues
arising from the cases handled, trends observed and lessons learned;
to writing the Office’s annual report to the General Assembly with respect to
the trends and systemic issues identified and suggest recommendations for
addressing them.
  • Make presentations to various audiences as part of outreach efforts
    and deliver conflict competence workshops supported by UNOMS.
  • Keep abreast of developments in the field of conflict resolution and
    within the Organization, especially in the field of human resources
    policies and practices. Maintain a highly professional and client oriented
    Ombudsman practice within UNOMS.
  • Perform any other duties or special projects to support UNOMS in
    carrying out its functions, as assigned, including research and
    contributions to various activities.
  • Act as Officer in Charge of the Regional Branch as required and
    support in supervising junior staff.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Conflict Resolution
    Officer job opportunity should hold an advanced university degree
    (Master’s degree or equivalent degree) in conflict resolution, law, administration,
    human resources, social sciences or related field. A
    first-level university degree in combination with two additional years of
    qualifying experience may be accepted in lieu of the advanced university
  • At least seven years of progressively responsible experience in
    conflict resolution, law, human resources, administration or social
    sciences is required.
  • Previous experience providing conflict resolution training is
  • Experience working in a multicultural organizational setting is
  • Languages:,
    fluency in English is required. Knowledge of French is desirable.
    Knowledge of another official United Nations language is an advantage.

  • Professionalism:
    Demonstrated professional competence in conflict resolution, seeking fair
    and equitable solutions to and prevention of employment related problems.
    Knowledge of alternate dispute and conflict resolution mechanisms.
    Knowledge of the Organization’s human resources policies and procedures.
    Ability to network and maintain excellent relationships with a wide
    variety of partners and stakeholders. Ability to work in an international
    setting and operate effectively across organizational boundaries; respect
    for and understanding of diversity, including its impact on workplace
    issues and conflict and possible resolution. Shows pride in work and in
    achievements; demonstrates professional competence and mastery of subject
    matter; is conscientious and efficient in meeting commitments, observing
    deadlines and achieving results; is motivated by professional rather than
    personal concerns; shows persistence when faced with difficult problems or
    challenges; remains calm in stressful situations. Takes responsibility for
    incorporating gender perspectives and ensuring the equal participation of
    women and men in all areas of work.
  • Communication:
    Speaks and writes clearly and effectively. Listens to others, correctly
    interprets messages from others and responds appropriately. Asks questions
    to clarify, and exhibits interest in having two-way communication. Tailors
    language, tone, style and format to match the audience. Demonstrates
    openness in sharing information and keeping people informed.
  • Client Orientation:
    Considers all those to whom services are provided to be “clients” and seeks
    to see things from clients’ point of view. Establishes and maintains
    productive partnerships with clients by gaining their trust and respect.
    Identifies clients’ needs and matches them to appropriate solutions.
    Monitors ongoing developments inside and outside the clients’ environment
    to keep informed and anticipate problems. Keeps clients informed of
    progress or setbacks in projects. Meets timeline for delivery of products
    or services to client.
  • Managing performance: Delegates the appropriate responsibility, accountability and
    decision-making authority. Makes sure that roles, responsibilities and
    reporting lines are clear to each staff member. Accurately judges the
    amount of time and resources needed to accomplish a task and matches task
    to skills. Monitors progress against milestones and deadlines. Regularly
    discusses performance and provides feedback and coaching to staff.
    Encourages risk-taking and supports creativity and initiative. Actively
    supports the development and career aspirations of staff. Appraises
    performance fairly.
The United Nations does not charge a fee at any stage of the recruitment
process (application, interview meeting, processing, or training). The United
Nations does not concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably
qualified and interested candidates desiring to serve the Office of the United
Nations Ombudsman and Mediation Services (UNOMS) as the Conflict Resolution
Officer should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline: 15th August 2019
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