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Job Title:     Conflict Resolution Officer

Organization: Office
of the United Nations Ombudsman and Mediation Services (UNOMS)

Duty Station: Entebbe,
Uganda

Job Opening Number: 19-Ombudsman-OMBUDSMAN-117849-R-Entebbe (X)

Report to: Regional
Ombudsman

Grade: P4

About UNOMS:

The United Nations
Ombudsman and Mediation Services (UNOMS) works to intervene in the intersection
where creativity meets conflict and helps to channel these conflicts into
productive solutions. We do this through conflict coaching, by giving feedback
to UN offices, by using shuttle diplomacy, mediation and other tools of
informal dispute resolution. We also seek to track the root causes to these
difficulties and propose changes to minimize them in the future and to create a
more harmonious workplace at the UN.

Key Duties and Responsibilities: Under the direct supervision of the Regional
Ombudsman as First Reporting Officer and the Regional Coordinator as Second
Reporting Officer, the Conflict Resolution Officer will be responsible for the
following duties:

• Handle cases of staff members and other
  personnel with access to the Office of the Ombudsman and Mediation
  Services (visitors) with a view to resolving any workplace concerns. Such
  handling of cases must be guided by a full understanding of the principles
  of confidentiality, independence, neutrality and impartiality.

•                    
Review
and analyse the matter, identify and discuss options for next steps in the
framework of the UN system and its rules, including providing relevant
information and referrals.

•                    
Provide
conflict coaching with a view to helping the visitors resolve their issues
without referral to higher levels or formal means.

•                    
Conduct
informal fact-finding with the agreement of the visitor. This involves contacts
with other parties involved, such as supervisors, human resources personnel and
administrators.

•                    
Undertake
shuttle diplomacy between the visitor and the respective parties involved,
aiming for improved and direct communication or otherwise a better
understanding of positions allowing to find mutually acceptable solutions.

•                    
Mediate
and facilitate the negotiations of the parties involved as a third-party
neutral.

•                    
Conduct
regular official visits to provide in-person informal conflict resolution
services to staff members serving in the locations/missions covered by the
Entebbe Branch. Hold discussions with senior management as required.

•                    
On a
flexible basis, and depending on need, conduct extended official visits to
provide in-person informal conflict resolution services to staff members
serving in any other locations/missions as required by UNOMS.

• As part of the Ombudsman’s mandate to support organizational
  improvement through the identification of systemic issues and trends, and
  developing options of addressing them:

•                    
Support
in providing continuous feedback into the system identifying systemic issues
arising from the cases handled, trends observed and lessons learned;

•                    
Contribute
to writing the Office’s annual report to the General Assembly with respect to
the trends and systemic issues identified and suggest recommendations for
addressing them.

• Make presentations to various audiences as part of outreach efforts
  and deliver conflict competence workshops supported by UNOMS.
• Keep abreast of developments in the field of conflict resolution and
  within the Organization, especially in the field of human resources
  policies and practices. Maintain a highly professional and client oriented
  Ombudsman practice within UNOMS.
• Perform any other duties or special projects to support UNOMS in
  carrying out its functions, as assigned, including research and
  contributions to various activities.
• Act as Officer in Charge of the Regional Branch as required and
  support in supervising junior staff.

Qualifications, Skills and Experience:

• The ideal candidate for the United Nations Conflict Resolution
  Officer job opportunity should hold an advanced university degree
  (Master’s degree or equivalent degree) in conflict resolution, law, administration,
  human resources, social sciences or related field. A
  first-level university degree in combination with two additional years of
  qualifying experience may be accepted in lieu of the advanced university
  degree.
• At least seven years of progressively responsible experience in
  conflict resolution, law, human resources, administration or social
  sciences is required.
• Previous experience providing conflict resolution training is
  desirable.
• Experience working in a multicultural organizational setting is
  desirable.
• Languages:,
  fluency in English is required. Knowledge of French is desirable.
  Knowledge of another official United Nations language is an advantage.

Competencies

• Professionalism:
  Demonstrated professional competence in conflict resolution, seeking fair
  and equitable solutions to and prevention of employment related problems.
  Knowledge of alternate dispute and conflict resolution mechanisms.
  Knowledge of the Organization’s human resources policies and procedures.
  Ability to network and maintain excellent relationships with a wide
  variety of partners and stakeholders. Ability to work in an international
  setting and operate effectively across organizational boundaries; respect
  for and understanding of diversity, including its impact on workplace
  issues and conflict and possible resolution. Shows pride in work and in
  achievements; demonstrates professional competence and mastery of subject
  matter; is conscientious and efficient in meeting commitments, observing
  deadlines and achieving results; is motivated by professional rather than
  personal concerns; shows persistence when faced with difficult problems or
  challenges; remains calm in stressful situations. Takes responsibility for
  incorporating gender perspectives and ensuring the equal participation of
  women and men in all areas of work.
• Communication:
  Speaks and writes clearly and effectively. Listens to others, correctly
  interprets messages from others and responds appropriately. Asks questions
  to clarify, and exhibits interest in having two-way communication. Tailors
  language, tone, style and format to match the audience. Demonstrates
  openness in sharing information and keeping people informed.
• Client Orientation:
  Considers all those to whom services are provided to be “clients” and seeks
  to see things from clients’ point of view. Establishes and maintains
  productive partnerships with clients by gaining their trust and respect.
  Identifies clients’ needs and matches them to appropriate solutions.
  Monitors ongoing developments inside and outside the clients’ environment
  to keep informed and anticipate problems. Keeps clients informed of
  progress or setbacks in projects. Meets timeline for delivery of products
  or services to client.
• Managing performance: Delegates the appropriate responsibility, accountability and
  decision-making authority. Makes sure that roles, responsibilities and
  reporting lines are clear to each staff member. Accurately judges the
  amount of time and resources needed to accomplish a task and matches task
  to skills. Monitors progress against milestones and deadlines. Regularly
  discusses performance and provides feedback and coaching to staff.
  Encourages risk-taking and supports creativity and initiative. Actively
  supports the development and career aspirations of staff. Appraises
  performance fairly.

NB: 
The United Nations does not charge a fee at any stage of the recruitment
process (application, interview meeting, processing, or training). The United
Nations does not concern itself with information on applicants’ bank accounts.

How to Apply:

All suitably
qualified and interested candidates desiring to serve the Office of the United
Nations Ombudsman and Mediation Services (UNOMS) as the Conflict Resolution
Officer should express their interest by visiting the UN recruitment website
and clicking Apply Now.

Click Here

Deadline: 15th August 2019

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