UN Business Support Assistant (IT Operations Assistant) Jobs – United Nations World Food Programme (WFP)

Support Assistant (IT Operations Assistant)
Organization: United
Nations World Food Programme (WFP)
Duty Station: 
Mbarara, Uganda
Reports to:
Programme Policy Officer/Programme Associate
Grade: SC4
About US:
The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.
Job Summary:  The Business Support Assistant (IT Operations
Assistant) will be responsible to deliver standard software and hardware
support services, as well as monitoring and maintaining a wide range of
information sources, to contribute to the effective delivery of IT services.
The jobholder will deliver standard software and hardware support services, as
well as monitoring and maintaining a wide range of information sources, to
contribute to the effective delivery of IT services.
Key Duties and Responsibilities: 
  • Carry-out system and equipment maintenance tasks, such as back-up
    system data and system protection, to ensure they are running effectively
    and enable easy and efficient use.
  • Undertake basic, monitoring and troubleshooting of server systems to
    ensure a consistent delivery of IT services to staff.
  • Respond to basic queries about technology and systems to support the
    correct application of technology
  • Receive and inspect all incoming assets and report discrepancies in
    IT materials inventory to senior colleagues to ensure materials are
    effectively tracked.
  • Perform basic beta testing and support the roll out of new versions
    of centrally supported software to ensure software is operational for WFP
  • Ensure information is up to date and accurate within inventories,
    databases, websites, and archives to support senior officers in managing
    these systems.
  • With direction from senior colleagues, collect information to be
    included in standard materials such as training documentation and web
    content to contribute to the availability of information about services
    and products.
  • Follow set emergency response processes and procedures as required
    to provide support in enabling emergency food assistance needs to be met.
  • Identify any issues in the programme and report them to the relevant
    senior staff at the field level.
  • Any further duties as assigned by the field office leadership.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme
    (WFP) Business Support Assistant (IT Operations Assistant) job placement
    should hold a University degree in IT related discipline
  • A minimum of three years of relevant work experience in IT from a
    reputable organization;
  • Language: Fluency
    in English. Fluency in Swahili is an added advantage. Working Knowledge in
    one of the local languages spoken in South West Uganda
  • Academic or professional experience in computer science.
  • Previous experience resolving level 1 IT issues is desired

  • Governance, Strategy and Architecture: Demonstrates awareness of overall IT
    governance structure and system architecture development to support the
    process and assist in design of interaction between systems
  • Change Implementation, Project management, Planning and
    Has basic
    understanding of project management principles to provide basic estimates
    on timing, resource utilisation and costs to facilitate the project
    planning process.
  • Technical Expertise:
    Understands technical aspects of own job and applies them in a thorough
    and systematic manner to analyze customer’s technical issues and offer
    value adding advice and/or solutions.
  • Service Management:
    Understands and follows the established standards and protocols for
    service excellence within own domain to maintain quality of delivery and
    high levels of customer satisfaction.
  • Client Management:
    Demonstrates working understanding of existing hardware, software, servers
    and network management to resolve users’ routine problems using WFP’s
    established processes and tools.
  • Procurement and Contract Management: Assists in the technology selection
    process by collating information on vendors and/or products for evaluation
    against criteria.
NB: Female
applicants and qualified applicants from developing countries are especially
encouraged to apply
How to Apply:
All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.
Deadline: 21st July 2019
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