Telesales Representative Jobs – M-KOPA Solar (6 months experience)

Organization: M-KOPA
Solar
Duty Station: Lubowa,
Kampala, Uganda
Reports to: UP
Grade Manager
About US:
M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of
traditional kerosene lighting. After one year of payments customers own their
solar systems outright and can upgrade to more power.
Job Summary:   The Telesales Representative will contribute in generating sales
for our company. You will sell upgrade TVs and/or core add-ons
 to the existing lead sets. In this role you
will provide expert advice and information to potential customer
s regarding M-KOPA products and services. You
will play a key role in increasing profitability and sales revenue through
excellence in customer service and you will be responsible for closing sales
deals over the phone and maintaining good customer relationships
.
Key Duties and Responsibilities: 
  • Calling qualified customers and sell to them upgrades
  • Educate current and potential customers with product and service
    information
  • Correctly update the Call Log for every customer/ dealer/agent
    interaction
  • Complete upgrade and Add on requests on system
  • Maintain accurate customer records
  • Escalate queries and follow up on resolution.
  • Document customer information, queries on Customer Relationship
    Management
  • (CRM) and transactions by completing forms and record logs in line
    with MKOPA data collection policy.
  • Escalate the sales process as per work load.
  • Follow-up on prospects who promise to upgrade and complete sales.



Qualifications, Skills and Experience: 
  • The ideal candidate for the M-KOPA Solar Telesales Representative
    job must hold a bachelor’s degree preferably BSc/BA or any discipline from
    a recognized University
  • Proven six months’ telesales experience or other sales/customer
    service role. 
  • Good listening skills
  • Customer care skills
  • Sales Skills and ability to cross sell and /or upsell
  • Excellent communication skills – verbal and written 
  • Time management 
  • Must have a typing Speed of 30wpm
  • A Proven track record of successfully meeting sales quota preferably
    over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and
    telephone systems with ability to use MS Excel, Ms Word, and MS power
    point
  • Ability to learn about products and services and describe/explain
    them to prospects
  • Excellent knowledge of English
  • Excellent interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues
    and address complaints
Language Combinations;
  • Luganda, Swahili, English
  • Luganda, Ateso, English
  • Luganda, Acholi, Langi, English
  • Luganda, Runyoro, Rutoro, English
  • Luganda, Runyankole, Rukiga, English
  • English, Luganda.
How to Apply:
All suitably
qualified and interested candidates should send in their applications including
updated detailed copy of the CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to subject line
of   “Telesales Representative” addressed to:
The Head, Human
Resource & Administration,
M-KOPA Uganda
Limited,
Lubowa Estate, Plot
1300 -1301 Kampala.
Email to: careersug@m-kopa.com
Deadline: 26th July 2019 by 5:oo PM
Please Note: Please note that presentation of false academic documents and
certification will lead to criminal prosecution.
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline




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