Telesales Representative Jobs – M-KOPA Solar (6 months experience)

Organization: M-KOPA
Duty Station: Lubowa,
Kampala, Uganda
Reports to: UP
Grade Manager
About US:
M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of
traditional kerosene lighting. After one year of payments customers own their
solar systems outright and can upgrade to more power.
Job Summary:   The Telesales Representative will contribute in generating sales
for our company. You will sell upgrade TVs and/or core add-ons
 to the existing lead sets. In this role you
will provide expert advice and information to potential customer
s regarding M-KOPA products and services. You
will play a key role in increasing profitability and sales revenue through
excellence in customer service and you will be responsible for closing sales
deals over the phone and maintaining good customer relationships
Key Duties and Responsibilities: 
  • Calling qualified customers and sell to them upgrades
  • Educate current and potential customers with product and service
  • Correctly update the Call Log for every customer/ dealer/agent
  • Complete upgrade and Add on requests on system
  • Maintain accurate customer records
  • Escalate queries and follow up on resolution.
  • Document customer information, queries on Customer Relationship
  • (CRM) and transactions by completing forms and record logs in line
    with MKOPA data collection policy.
  • Escalate the sales process as per work load.
  • Follow-up on prospects who promise to upgrade and complete sales.

Qualifications, Skills and Experience: 
  • The ideal candidate for the M-KOPA Solar Telesales Representative
    job must hold a bachelor’s degree preferably BSc/BA or any discipline from
    a recognized University
  • Proven six months’ telesales experience or other sales/customer
    service role. 
  • Good listening skills
  • Customer care skills
  • Sales Skills and ability to cross sell and /or upsell
  • Excellent communication skills – verbal and written 
  • Time management 
  • Must have a typing Speed of 30wpm
  • A Proven track record of successfully meeting sales quota preferably
    over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and
    telephone systems with ability to use MS Excel, Ms Word, and MS power
  • Ability to learn about products and services and describe/explain
    them to prospects
  • Excellent knowledge of English
  • Excellent interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues
    and address complaints
Language Combinations;
  • Luganda, Swahili, English
  • Luganda, Ateso, English
  • Luganda, Acholi, Langi, English
  • Luganda, Runyoro, Rutoro, English
  • Luganda, Runyankole, Rukiga, English
  • English, Luganda.
How to Apply:
All suitably
qualified and interested candidates should send in their applications including
updated detailed copy of the CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to subject line
of   “Telesales Representative” addressed to:
The Head, Human
Resource & Administration,
M-KOPA Uganda
Lubowa Estate, Plot
1300 -1301 Kampala.
Email to:
Deadline: 26th July 2019 by 5:oo PM
Please Note: Please note that presentation of false academic documents and
certification will lead to criminal prosecution.
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