The Ugandan Jobline

Job Title:  Help line Assistant (Several No
Experience A’ Level Jobs)

Organisation: World
Vision International

Reports to: 
Accountability Database Officer

Duty Station: 
Uganda

About US:

World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”

Job Summary:
The Help line Assistant will support the project in systematic beneficiary
complaints data collection and management through the toll free line for timely
and evidence reporting, to ensure quality programming and accountability within
the framework of World Vision and Donor standards and guidelines.

Key Duties and Responsibilities: 

• Take lead in compilation, generation and update of the Complaints
  database which are received by phone calls
• Perform Routine data processing and entry and assist in data
  analysis & preparation of monthly complaint reports.
• Take lead in the generation of a complaint log indicating their
  resolution and status per complaint registered.
• Maintain confidentiality and observe data protection and other
  associated guidelines.
• Ensure that a functional help line is set up at all distribution
  points to record and register complaints.
• Take lead in the resolution process and ensure that all complaints
  are resolved in a timely manner with a maximum of 30 days before the next
  distribution.
• Set up a system that should gather complaints not only limited to
  distribution day but comprehensively covers any food related issues.
• Sensitizing the community on the availability of the help line
• Coordinate with the relevant stakeholders in problem solving to
  bring solutions for the complainers.

Qualifications, Skills and Experience: 

• The applicant for the World Vision Help line Assistant job placement
  should preferably hold a Uganda Advanced Certificate of Education (UACE). Sudanese Senior Three Leaver or its equivalent
• Fluency in Arabic and English Languages is a must
• Computer literacy skills
• This position requires a person who is self-starter, who can
  accomplish the task with minimal or no supervision.
• He/she should be able to cooperate with other units.
• He/she must be keen on details and well organized individual.
• Previous experience in database management is an added advantage.
• Strong interpersonal and intra-personnel skills.
• Multi diversity and ability to easily establish rapport
• Knowledge of other DR Congo and S.Sudan languages is an added
  advantage (Kiswahili, French, Kinyabwisha, Kigegere, Kinyarwanda, Lingala)
• Knowledge of the local South Western languages including (Rutooro,
  Runyankole etc)
• Effective in written and verbal communication in English, Arabic,
  Kakwa, Kuku among others
• The position requires ability and willingness to spend 75% of the
  time in the field and 25% in office.

How to Apply:

All suitably
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.

Click
Here

Please follow
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal.  Qualified female candidates are particularly
encouraged to apply.

Deadline: 26^th July 2019

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