Several Call Centre Jobs – Customer Care Representatives – M-KOPA Solar

Organization: M-KOPA
Duty Station: Kampala,
Reports to: CC
Team Leader
About US:
M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of
traditional kerosene lighting. After one year of payments customers own their
solar systems outright and can upgrade to more power.
Job Summary:  The Customer Care Representative will ensure
timely resolution of queries via phone, email or SMS.
Key Duties and Responsibilities: 
  • Handling Customer, Dealer and Agent queries over the phone or email.
  • Educate current and potential customers with product and service
  • Make and receive calls as assigned by Head of Customer Care or
    Designated Supervisor.
  • Correctly update the Call Log for every customer/ dealer/agent
  • Actively participate in team meetings.
  • Create new agents in the system.
  • Maintain accurate dealer & agent records.
  • Handling Customer, Dealer and Agent queries over the phone or email.
  • Educate current and potential customers with product and service

Qualifications, Skills and Experience: 
  • The ideal candidate for the M-KOPA Solar Customer Care
    Representative job should hold a bachelor’s degree of any discipline from
    a recognized University.
  • At least 6 months’ call center experience.
  • Listening Skills.
  • Customer – centric
  • Excellent communication skills – verbal and written 
  • A fast learner who is able to work with set targets.
  • An excellent communicator
  • A team player with high levels of flexibility
  • Should be self-motivated & able to demonstrate a drive for
    results with a professional approach.
  • Computer Skills with ability to use MS Excel, MS Word, MS power
  • The applicants must also have a typing Speed of 30wpm.
  • Age: Between 22-27
  • Languages:
    Luganda, Swahili, English, Runyankole and Luo. 
How to Apply:
All candidates
should send their applications with their updated CV’s to addressed to:
The Human Resource
& Administration Manager,
M-KOPA Uganda
Plot 12 Lubowa Road,
Entebbe. Uganda
Please kindly mark
your application as “Application _ Customer Care Representative” in the subject
line of your email
NB:  Due to the large number of applications
received by us, we regret that you will not be contacted unless you are short
listed for the post and invited for an interview. Therefore, if you have not
heard from M-KOPA within 4 weeks of the date of the deadline your application,
you should assume that you have not been successful on this occasion.
Deadline: 26th July 2019 by 5:00pm
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