Relationship and Hospitality Manager Employment Opportunity – Aikan HR Consultants

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Job Title:    Relationship and Hospitality
Manager

Organisation: Aikan
HR Consultants

Duty Station: Kampala,
Uganda

About US:

Aikan HR Consultants
is one of Uganda’s leading HR consulting companies and trusted strategic HR
advisory partner, aikan’s services include aikan Jobs™, aikan Recruitment™,
aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™ Our Client in
the Health and Hospitality scetor with an 80-bed modern facility equipped with
the latest technologies in health-care is seeking to recruit a Relationship And
Hospitality Manager.

Job Summary:  The Relationship and hospitality manager is
responsible for providing a productive and motivating work environment,
providing excellent customer service and promoting   this idea throughout the organization. The
goal is to keep the department running in an efficient and effective manner to
ensure excellent customer satisfaction, loyalty and retention. The Relationship
and hospitality manager acts and represents the hospital, therefore it is
paramount that they know and understand the products, services and company
values.

Key Duties and Responsibilities: 

  • To coordinate all individual and corporate relationship.
  • To implement customer service-related strategies in the overall
    company business plan
  • To provide outstanding customer service to customers by developing
    effective customer service procedures, implementing customer loyalty
    programs and setting customer satisfaction goals.
  • To perform business market analyses to determine customer needs and
    new opportunities
  • To effectively manage the customer value chain, ensuring
    satisfactory experience at the hospital.
  • To lead, train, motivate, evaluate and coach a team of staff to
    ensure they provide the best customer care possible.
  • To develop customer satisfaction goals and coordinate with the team
    to ensure they are consistently met.
  • To resolve customer inquiries in a timely manner and improve customer
    turn-around time at the hospital
  • To build good customer service relations and keep the good image for
    the hospital.
  • To provide administrative and operational assistance to ensure
    smooth service delivery to customers.
  • To conduct customer satisfaction surveys and prepare action

Qualifications, Skills and Experience: 

  • At least five years of proven experience as a manager in a customer
    service position.
  • Administrative skills
  • Proficiency in Microsoft office
  • Customer service orientation
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Excellent verbal and written communication skills
  • The ability to maintain calmness under pressure
  • Efficiency and organizational skills

How to Apply:

​All
suitably qualified candidates should send their applications by clicking on
this link.
Please upload the following in your application; an updated CV / resume (PDF or
Word Format) which should include your contact information and three work
related references and a one page statement describing your suitability for the
role should be included.

Deadline: 8th August 2019

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latest jobs, please visithttps://www.theugandanjobline.com or
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