Entry Level Customer Relations Representative Jobs – Medequip (U) Limited

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Job Title:        Customer
Relations Representative (Entry Level Jobs)

Organisation: Medequip
(U) Limited

Duty Station: Kampala,
Uganda

Reports to: Customer
Relations Officer & Chief Executive Officer

About US:

Medequip (U) Limited
is one of the leading distributors of medical equipment, supplies and
consumables in Uganda, especially imaging and radiology, critical care,
surgical, and medical furniture.

Job Summary:  The position of the Customer care is very
crucial in the company. It is a position which requires high level commitment,
competency, integrity and trustworthiness.

Key Duties and Responsibilities: 

  • Manage large amounts of incoming calls
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts
    through open and interactive communication
  • Provide accurate, valid and complete information by using the right
    methods/tools
  • Meet personal/customer service team sales targets and call handling
    quotas
  • Handle customer complaints, provide appropriate solutions and
    alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and
    file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications, Skills and Experience: 

  • The ideal candidate must hold a Bachelor’s degree in Business
    studies or any other related discipline
  • One year of experience in customer relations related work
  • Able to work well under pressure and in a busy environment,
  • Able to prepare reports
  • Must be computer literate especially word, Excel and Quick books
  • Should possess excellent presentation skills.
  • Must have a proactive mind
  • Must have good analytical, communication and report writing skills
  • Must be flexible, quick to adapt and self-motivated

How to Apply:

All suitably
qualified candidates are encouraged to send their applications, resume and
academic transcripts as one document to humanresource@medequipltd.com
and copy  cutomercare@medequipltd.com

Deadline: 31st July 2019

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