Customer Service Jobs – KYC Operations Officer – Barclays Bank UK

Job Title:       KYC Operations Officer
Organisation: Barclays
Bank UK
Duty Station: Kampala,
Reports to:
Head of Account Opening
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary:   The KYC Operations Officer is a member of the
Liabilities Operations team, providing key support in the account opening
process in checking of all accounts opened for KYC compliance. This role will
include but not be limited to:
  • Reviewing of all new accounts opened (personal, Local Business &
    Corporate) to ensure 100% KYC Compliance
  • Provision of management information on the KYC performance.
  • Capturing of data in the system from time to time as assigned
Key Duties and Responsibilities: 
Management – 60%
  • Review all account opening application forms including dispensation
    forms scanned into SYBRIN Imaging and Workflow and compare with physical
    mandates to confirm consistency and compliance as per requirements for the
    different customer types. Review information captured in BOC  system and confirm correctness.
  • Carry out checks on accounts sampled for the Compliance monthly
    review on KAMLS for new to bank accounts as assigned
  • Make appropriate account amendments or updates on customers’
    accounts as required by the business from time to time as may be required
    in regard to the monthly new to bank testing by Compliance.
  • On a daily basis, provide MI to line manager for accounts checked
    and their fate giving details of errors found
  • Provide any support required during audit and in UAT procedures.
Customer Service
and Controls – 40%
  • Actively monitor and respond to and resolve queries / issues raised
    to the BBU KYC Contact Centre as assigned from time to time
  • Participate in all branch trainings, road shows and preparation of
    training packs to be shared with branches to improve knowledge and skill
    as organized by the Liabilities Operations team.
  • Maintain the service level agreement (SLA) between the Liabilities
    Operations team and branches / centres.
  • Carry out all snap checks  as
    assigned by team manager or other members of management
  • Carry out RCA reviews as assigned
Key Performance Indicators
  • Turn Around Time (TAT)
  • Volumes processed per day
  • SLAs

Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Bank KYC Operations Officer job
    should hold a University Degree or its equivalent
  • At least two years of working experience in a busy operations
  • Strong communication skills.
  • Strong interpersonal, team working and relationship skills.
  • Good numeric skills.
  • Quality conscious.
  • Keyboarding / PC skills.
  • Attention to detail
  • Time management skills
  • Excellent knowledge of KYC and related policies.
  • Good computer application skills (MS Word, Excel & Outlook
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
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