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Job Title:    Banking Services Manager

Organisation: Aikan
HR Consultants

Duty Station: Kampala,
Uganda

Reports to:
Executive Director, Corporate Services

About US:

Aikan HR Consultants
is one of Uganda’s leading HR consulting companies and trusted strategic HR
advisory partner, aikan’s services include aikan Jobs™, aikan Recruitment™,
aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™ Our Client a
Player in the banking sector is seeking to recruit a Banking Services Manager
responsible for directing the daily management of the institution’s banking
operations activities and related services, including Staffing, Customer
Management, Payments and Reconciliation and Banking Operations, and procedures.

Job Summary:  The Banking Services Manager will primarily
ensure that the institution offers maximally competitive banking operations services
that support outreach maximization under the condition of profitability; that
these services are implemented in a most efficient, client-friendly, safe, and
professional manner; that the institution has banking operations staff in
adequate numbers with excellent skills and finally to maximize outreach to the
target group in a sustainable and profitable way.

Key Duties and Responsibilities: 

• Managing the banking service unit and building its internal capacity
  aligned with the organizational strategy through:
• Providing assurance on the integrity of the company’s financial
  statements through reconciliation of all Nostro accounts, Suspense
  accounts and developing critical KPI’s for the transactions classes with
  clear escalation procedures.
• Ensuring the establishment and effective operations of a
  transactional banking service unit through a centralized back office team
  that provides services including but not limited to funds transfers,
  write-offs posting, Money transfers settlement, petty cash payments, dormant
  account re-activations fixed deposit account settlements and
  establishment.
• Ensuring the establishment and effective operations of a
  transactional banking service team through a centralized loan management
  team that provides services included but not limited to posting loan,
  posting loan adjustments, early settlement (payoff) of loans, monitoring,
  reporting and handling of data Quality and disputes on credit Reference
  Bureau.
• Establishing and ensuring compliance of Know Your Customer
  requirements for the company and providing need support in all product
  development and reviews to ensure full compliance with policies and
  regulations.
• Establishing clear reporting of the unit and ensuring timely
  submissions to management, Board and Regulatory bodies in line with
  internal policies and regulatory requirements.
• Reviewing and improving the banking services policies and procedure
  manuals and supporting effective implementation of the policies and
  procedures on banking services across all branches/services points
• Custodian of the units Risk Control Self-Assessment and Business
  Continuity tools ensuring periodic updates and compliance with the set
  objectives.
• Ensuring all Internal and External unit reviews findings are
  actioned and closed within agreed framework and control measures are
  instituted to avoid repeat findings.
• Developing and managing the annual budget for the banking services
  unit by:
• Applying stringent measures to cost analysis and management
  ensuring that product and service delivery costs are at optimum levels
  and aligned to business objectives.
• Producing periodic management reports demonstrating performance
  against budgetary targets and operational metrics for all services
  delivered and for challenges/ incidents encountered and managed.
• Managing and controlling payments and settlement function including
  cheques, ATM transactions, Mobile payments and money transfers, ensuring
  precise values are disbursed and received by the bank with due care.
• Delivering periodic, daily, weekly, monthly reports against
  operational departmental metrics for all products and services
• Carrying out supervisory responsibilities in accordance with the
  organization’s policies and applicable laws where responsibilities
  include interviewing and training employees; planning, assigning, and
  directing work; appraising performance; rewarding and disciplining
  employees; addressing complaints and resolving problems.
• Providing branch operational staff support to ensure operational
  compliance and service/cost efficiency and delivery of transactional
  banking services through a superior customer service experience.
• Identifying key roles and resourcing for Banking Services units,
  implementing structural changes, and developing job descriptions and KPIs
  for each position.
• Establishing Service Level agreements for all work streams in the
  unit and ensuring implementation and compliance to the Service Level
  Agreements.
• Defining metrics, processing targets and implementing performance
  measurement initiatives to support Banking Services strategy.

Qualifications, Skills and Experience: 

• The incumbent must hold a Business related Bachelor’s Degree or
  equivalent
• Five years of work experience in financial/banking sector
• Two years as a team leader in various capacities including back
  office or finance related role
• Good analytical skills
• Excellent Project Management skills
• Excellent communication skills
• Change management exposure
• Ability to delegate work assignments
• People Management skills
• Business acumen, Knowledge of the market and ability to align work
  with strategic goals.
• Integrity, ability to inspire the trust of others
• Ability to support organization’s goals and values.

How to Apply:

​All
suitably qualified candidates should send their applications by clicking on
this link.
Please upload the following in your application; an updated CV / resume (PDF or
Word Format) which should include your contact information and three work
related references and a one page statement describing your suitability for the
role should be included.

Deadline: 12^th August 2019

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