A’ Level Follow Up-Field Officer NGO Jobs – GiveDirectly

Job Title:        Follow Up-Field Officer           
Organisation: GiveDirectly
Duty Station: Kiryandongo,
Reports to: Associate
Field Manager
About US:
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $200m since launching in 2011, delivered cash to more than 125,000 families, and launched offices in 7 countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement and GD’s leading role within it have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
We’re looking for exceptional talent to grow our field team. Our culture is blunt, analytical, non-hierarchical, and fast-paced. We recruit candidates from top organizations across all industries – our team has hailed from consultancies, investment banks, start-ups, non-profits, and government to name a few. We value ability and willingness to learn over years of experience. We offer competitive salary and benefits and performance-based bonuses.

Job Summary:  The Follow up Field Officer is the front-line
of interaction with recipients after they have received their transfers. They
answer the hotline and resolve recipient’s questions and problems, and call
recipients to administer follow up surveys, collecting data for the improvement
of the program. The Follow Up-Field Officer will play a critical day-to-day
role in delivering GiveDirectly’s gold-standard cash transfer product to donors
and recipients.
Key Duties and Responsibilities: 
  • Follow up surveys: call (and sometimes visit) recipients to
    administer surveys over the phone, to collect data used to improve the
    program and uncover any recipient problems.
  • Hotline calls: answer the phone as recipients call in with questions
    or concerns, answering their questions and escalating any problems as
  • Registration problem resolution: call the recipients who have not
    registered with MTN-mobile money or who have registered with the wrong
    name(s), and advise them on how to register.
  • Adverse Events Resolution: assist / advise recipients who have
    reported problems related to the program. 
  • A given Follow Up Field Officer may participate in these activities
    to varying degrees depending on the organization’s needs.
  • A Follow Up Field Officer may be rotated through these
    responsibilities in order to foster professional development and growth. 

Qualifications, Skills and Experience: 
  • The applicant for the Follow Up-Field Officer should hold an A’
    Level certificate or equivalent
  • One to two years of working experience in the field with preference
    to vulnerable communities
  • Have ability to conduct and support recipient surveys and associated
  • Must possess work/language proficiency in English and at least two
    of the following languages Juba Arabic, Dinka, Nuer, Acholi, Bari, Tuko,
    Swahili, Balanda, Zande, Runyoro, Lumasaba
  • Computer and mobile device data entry knowledge and skills and good
    typing skills.
  • Excellent communication skills and the ability to represent the
    organization effectively to external parties. 
  • Have ability to exercise patience and good judgment in resolving
    recipient problems
  • Particularly skilled with interpersonal skills with high empathy,
    honesty, and integrity
  • Must be able to work in and within teams. 
  • Possess high-quality problem solving, work ethic and a strong
    commitment to GiveDirectly’s mission and model. 
  • Good time-management skills.
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply online at the web
link below.
NB: Applicants
are encouraged to apply early, as applications will be reviewed on a ROLLING
BASIS. GiveDirectly does not request for any form of payment from an applicant.
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