Several Telesales Representative Job Careers – M-KOPA Solar

Organization: M-KOPA
Solar
Duty Station: Lubowa,
Kampala, Uganda
Reports to: UP
Grade Manager
About US:
M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of traditional
kerosene lighting. After one year of payments customers own their solar systems
outright and can upgrade to more power.
Job Summary:   The Telesales Representative will contribute in generating sales
for our company. You will sell upgrade TVs and/or core add-ons
to the existing lead sets. In this role you
will provide expert advice and information to potential customer
s regarding M-KOPA products and services. You
will play a key role in increasing profitability and sales revenue through
excellence in customer service and you will be responsible for closing sales
deals over the phone and maintaining good customer relationships. 
Key Duties and Responsibilities: 
·        
Calling
qualified customers and sell to them upgrades
·        
Educate
current and potential customers with product and service information
·        
Correctly
update the Call Log for every customer/ dealer/agent interaction
·        
Complete
upgrade and Add on requests on system
·        
Maintain
accurate customer records
·        
Escalate
queries and follow up on resolution.
·        
Document
customer information, queries on Customer Relationship Management
·        
(CRM)
and transactions by completing forms and record logs in line with MKOPA data
collection policy.
·        
Escalate
the sales process as per work load
·        
Follow-up
on prospects who promise to upgrade and complete sales.



Qualifications, Skills and Experience: 
·        
The
ideal candidate for the M-KOPA Solar Telesales Representative job must hold a bachelor’s
degree preferably BSc/BA or any discipline from a recognized University
·        
Proven
six months’ telesales experience or other sales/customer service role. 
·        
Good
listening skills
·        
Customer
care skills
·        
Sales
Skills and ability to cross sell and /or upsell
·        
Excellent
communication skills – verbal and written
 
·        
Time
management 
·        
Must
have a typing Speed of 30wpm
·        
A Proven
track record of successfully meeting sales quota preferably over the phone
·        
Good
knowledge of relevant computer programs (e.g. CRM software) and telephone
systems with ability to use MS Excel, Ms Word, and MS power point
·        
Ability
to learn about products and services and describe/explain them to prospects
·        
Excellent
knowledge of English
·        
Excellent
interpersonal skills
·        
Cool-tempered
and able to handle rejection
·        
Outstanding
negotiation skills with the ability to resolve issues and address complaints
Language
Combinations;
·        
Luganda,
Swahili, English
·        
Luganda,
Ateso, English
·        
Luganda,
Acholi, Langi, English
·        
Luganda,
Runyoro, Rutoro, English
·        
Luganda,
Runyankole, Rukiga, English
·        
English,
Luganda.
How to Apply:
All suitably
qualified and interested candidates should send in their applications including
updated detailed copy of the CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to subject line of   “Telesales Representative” addressed to:
The Head, Human
Resource & Administration,
M-KOPA Uganda
Limited,
Lubowa Estate, Plot
1300 -1301 Kampala.
Email to: careersug@m-kopa.com
Deadline: 20th June 2019 by 5:oo PM
Please Note: Please note that presentation of false academic documents and certification
will lead to criminal prosecution.
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Leave a Reply

Your email address will not be published. Required fields are marked *