Job Title: Customer Care Representative
(Several No Experience Jobs)
Organization: M-KOPA
Solar
Duty Station: Kampala,
Uganda
Reports to: Team
Leader Customer Care
About US:
M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of
traditional kerosene lighting. After one year of payments customers own their
solar systems outright and can upgrade to more power.
Job Summary: The Customer Care Representative will attend to all M-KOPA
customer requests, queries, and escalations in the agreed SLAs and in line with the standard Operating
Procedures.
Key Duties and Responsibilities:
·
Handling
Customer, Dealer and Agent queries over the phone or email
·
Educate
current and potential customers with product and service information
·
Troubleshoot,
escalate and/or follow up on customer requests, queries and complaints as per
the Standard Operating Procedures
·
Correctly
update customer information and log every customer/ dealer/agent interaction
·
Complete
customer activations on system within defined SLA
·
Create
new sales Operators in the system
·
Follow
up on customers payments in line with the MKOPA collection strategy.
·
Any
other duties as may be assigned by the CC Leadership team
·
Correctly
and keep records for all CC and Sales related activities
Qualifications, Skills and Experience:
·
The
ideal candidate for the M-KOPA Solar Customer Care Representative jobs must be
customer – centric
·
Fluent
in at least English & Luganda / or a major language found within any of the
Sales Regions
·
Able to
work well under pressure and under minimum supervision
·
A fast
learner who is able to work with set targets
·
An
excellent communicator
·
A team
player with high levels of flexibility.
·
Should
be self-motivated & able to demonstrate a drive for results with a
professional approach.
·
A
Customer Care representative should be fluent in English Luganda and
Runyakitara or Kiswahili languages.
How to Apply:
All suitably
qualified and interested candidates should send in their applications including
updated detailed copy of the CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to subject line of “Customer Care Representative” addressed to:
The Head, Human
Resource & Administration,
M-KOPA Uganda
Limited,
Lubowa Estate, Plot
1300 -1301 Kampala.
Email to: [email protected]
Please Note: Please note that presentation of false academic documents and
certification will lead to criminal prosecution.
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