Several No Experience Customer Care Representative Jobs – M-KOPA Solar

Organization: M-KOPA
Duty Station: Kampala,
Reports to: Team
Leader Customer Care
About US:
M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of
traditional kerosene lighting. After one year of payments customers own their
solar systems outright and can upgrade to more power.
Job Summary:   The Customer Care Representative will attend to all M-KOPA
customer requests, queries, and escalations in the agreed SLAs  and in line with the standard Operating
Key Duties and Responsibilities: 
Customer, Dealer and Agent queries over the phone or email           
current and potential customers with product and service information          
escalate and/or follow up on customer requests, queries and complaints as per
the Standard Operating Procedures     
update customer information and log every customer/ dealer/agent interaction    
customer activations on system within defined SLA   
new sales Operators in the system
up on customers payments in line with the MKOPA collection strategy.
other duties as may be assigned by the CC Leadership team          
and keep records for all CC and Sales related activities          

Qualifications, Skills and Experience: 
ideal candidate for the M-KOPA Solar Customer Care Representative jobs must be
customer – centric
in at least English & Luganda / or a major language found within any of the
Sales Regions
Able to
work well under pressure and under minimum supervision
A fast
learner who is able to work with set targets
excellent communicator
A team
player with high levels of flexibility. 
be self-motivated & able to demonstrate a drive for results with a
professional approach.
Customer Care representative should be fluent in English Luganda and
Runyakitara or Kiswahili languages.
How to Apply:
All suitably
qualified and interested candidates should send in their applications including
updated detailed copy of the CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to subject line of   “Customer Care Representative” addressed to:
The Head, Human
Resource & Administration,
M-KOPA Uganda
Lubowa Estate, Plot
1300 -1301 Kampala.
Email to:
Please Note: Please note that presentation of false academic documents and
certification will lead to criminal prosecution.
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