Job Title: Office Assistant & Customer Service Representative (No Experience…
Relationship Officer – Logbook Finance Product Jobs – Platinum Credit (U) Ltd
Job Title: Relationship Officer – Logbook
Finance Product
Organisation: Platinum
Credit (U) Ltd
Duty Station: Kampala,
Uganda
About US:
Platinum Credit (U)
Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding
company and through its subsidiaries provides emergency loans to individuals in
the East African region. They are a leading Regional Micro Finance Company
providing emergency loans to employed individuals in Eastern Africa with a
branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has
introduced a new product available to formally employed persons working in the
Private Sector.
Job Summary: The Relationship Officer – Logbook Finance
Product will be responsible for the effective and efficient communication
with customers to achieve customer satisfaction, timely loan repayments and
repeat business.
Key Duties and Responsibilities:
- Develop and oversee relationships with clients to ensure top level
service is provided to clients. - Perform as key contact point for portfolio of clients dealing with
routine matters throughout range of services and products. - Consistent and frequent communication with clients providing
complete, concise account information and guidance. - Addressing customer concerns and complaints.
- Design and implement techniques for educating old and new customers
on the benefits of existing and new products or services. - Ensure assigned portfolio is performing as per company’s set
targets. - Ensure retention of customers with at least 40% of repeat business
from assigned portfolio. - Ensure collections performance target of 90% and above for your
portfolio.
Qualifications, Skills and Experience:
- The applicant for the Platinum Credit Relationship Officer – Logbook
Finance Product job position must hold a Degree in Business Administration
or any other relevant field. - One to two years of proven experience in Debt Collections preferably
in Financial Institutions. - Knowledgeable about Asset Finance.
- Computer knowledge.
- Customer Care Experience.
- Must possess leadership and supervisory skills.
- Excellent numerical and analytical skills.
- Excellent interpersonal and communication skills.
How to Apply:
All suitably
qualified and interested candidates should send their applications, detailed
CVs (in Ms Word format) and testimonials (in PDF format) to the address below;
(total email size should not exceed 2MB)
The Human Resource
Manager,
Platinum Credit (U)
Ltd
Send your
application to: info@platinumcredit.co.ug
Deadline: 10th June 2019
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