Relationship Officer – Logbook Finance Product Jobs – Platinum Credit (U) Ltd

Organisation: Platinum
Credit (U) Ltd
Duty Station: Kampala,
About US:
Platinum Credit (U)
Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding
company and through its subsidiaries provides emergency loans to individuals in
the East African region. They are a leading Regional Micro Finance Company
providing emergency loans to employed individuals in Eastern Africa with a
branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has
introduced a new product available to formally employed persons working in the
Private Sector.
Job Summary:  The Relationship Officer – Logbook Finance
Product will be responsible for the effective and efficient communication
with customers to achieve customer satisfaction, timely loan repayments and
repeat business.
Key Duties and Responsibilities: 
  • Develop and oversee relationships with clients to ensure top level
    service is provided to clients.
  • Perform as key contact point for portfolio of clients dealing with
    routine matters throughout range of services and products.
  • Consistent and frequent communication with clients providing
    complete, concise account information and guidance.
  • Addressing customer concerns and complaints.
  • Design and implement techniques for educating old and new customers
    on the benefits of existing and new products or services.
  • Ensure assigned portfolio is performing as per company’s set
  • Ensure retention of customers with at least 40% of repeat business
    from assigned portfolio.
  • Ensure collections performance target of 90% and above for your

Qualifications, Skills and Experience: 
  • The applicant for the Platinum Credit Relationship Officer – Logbook
    Finance Product job position must hold a Degree in Business Administration
    or any other relevant field.
  • One to two years of proven experience in Debt Collections preferably
    in Financial Institutions.
  • Knowledgeable about Asset Finance.
  • Computer knowledge.
  • Customer Care Experience. 
  • Must possess leadership and supervisory skills.
  • Excellent numerical and analytical skills.
  • Excellent interpersonal and communication skills.
How to Apply:
All suitably
qualified and interested candidates should send their applications, detailed
CVs (in Ms Word format) and testimonials (in PDF format) to the address below;
(total email size should not exceed 2MB)
The Human Resource
Platinum Credit (U)
Send your
application to: 
Deadline: 10th June 2019
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