Operations Manager US Non-profit Careers – Catholic Relief Services (CRS)

Organization: Catholic
Relief Services (CRS)
Duty Station: 
Kampala, Uganda
Reports to:
Head of Operations
About US:
Catholic Relief
Services (CRS) is an international non-profit organization which implements the
commitment of the Bishops of the United States to assist the poor and
vulnerable overseas. Our Catholic identity is at the heart of our mission and
operations. We welcome as a part of our staff and as partners people of all
faiths and secular traditions who share our values and our commitment to
serving those in need.
Job Summary:  The Operations Manager will manage and/or
coordinate the following operational functions – Logistics, Procurement,
Administration, Fleet, Vendor Contracts/Agreements, and Staff Safety and
Security – in support of the Catholic Relief Services’ (CRS) mission to serve
the poor and vulnerable. You will promote stewardship of resources, help ensure
principled compliance, proactively identify risk issues, and under supervision
lead operational improvements.
Key Duties and Responsibilities: 
  • Manage or coordinate operations functions – systems, processes and
    staffing – that meet CRS’ standards, donor requirements, and local
  • Coordinate and monitor day-to-day operations to ensure support
    services are delivered with high-quality in an efficient manner. Identify
    and help address challenges that affect the proper stewardship and optimal
    utilization of program assets and resources (financial, human, and
  • Support high-quality programming; collaborate with programming leads
    to ensure appropriate project expenditures in line with financial plans
    and proper stewardship of material sources.
  • Maintain efficiency and compliance in local and international
    procurements across all offices while ensuring integrity (accuracy,
    security) of SCM information systems.
  • Ensure proper stewardship of CRS resources, and the optimal
    utilization and maintenance of program assets and resources including
    proper inventory controls.
  • Ensure high quality reporting that allows for proper tracing and
    tracking of inventory and assets.
  • Ensure that transportation services other than fleet management are
    appropriate to need and delivered in conformity with CRS policies.
  • Perform periodic systems checks in administration, logistics,
    procurement, Security, and fleet departments in Kampala and sub-offices to
    ensure compliance with CRS and donor standards, and to ensure responsive
    support to staff, programs, and partners.
  • Effectively manage talent and supervise operations department
    managers; manage team dynamics, and the development and well-being of
    direct reports.
  • Monitor and assess department’s performance to ensure adequate
    capacity for successful support of high-quality programming.
  • Coordinate compliance with agency and donor requirements and local
    laws and regulations through periodic systems checks, review and
    assessment of operations policies and procedures. Coordinate response to
    issues that emerge from internal and external audits and provide guidance
    to implement improvements.
  • Help maintain the proper conditions for learning – a safe
    environment for the sharing of ideas, solutions, and difficulties and the
    capacity to detect, analyze and respond quickly to small deficiencies.
    Identify capacity strengthening needs and provide guidance for project
    teams and partners, which includes cross-departmental learning.

Qualifications, Skills and Experience:
  • The ideal candidate for the Catholic Relief Services (CRS)
    Operations Manager job should hold a Bachelor’s degree in Business
    Administration, Finance, Accounting, or other relevant field. Masters
  • At least five years of work experience in finance, human resources,
    logistics, or administration officer/support level position with
    progressive responsibilities.
  • Additional education may substitute for some experience; additional
    experience may substitute for some education.
  • Management experience required. Experience with an NGO preferred.
  • Understanding of financial systems, including budgeting and
    budget/expense analysis experience preferred.
  • Knowledge of multiple public donors’ regulations, including USAID, a
  • Staff management experience and abilities that are conducive to a
    learning environment a preferred.
  • Proficient in MS Office package (Excel, Word, PowerPoint, Visio),
    Web Conferencing Applications, and information and budget management systems. 

Personal Skills
  • Good strategic, analytical, systems thinking, and problem-solving
    skills and ability to make sound judgment and decisions.
  • Good relations management abilities. Ability to work collaboratively
  • Ethical conduct in accordance with recognized professional and
    organizational codes of ethics
  • Proactive, resourceful, solutions-oriented and results-oriented
    Travel Required – 15% for field office support.
Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS
and used by each staff member to fulfill his or her responsibilities and
achieve the desired results.
  • Trusting Relationships
  • Professional Growth
  • Partnership
  • Accountability
How to Apply:
All candidates
should Email a cover letter and CV only to ug_recruitment@crs.org. Large
files and/or scans of documents will lead to rejection of your application, in
the subject line of the email, copy and paste – OPERATIONSMANAGER only
Deadline: 27th June 2019
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