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Fresher Business Systems Support Officer Job Careers – Pride Microfinance Limited (MDI) (Pride)

Organization: Pride
Microfinance Limited (MDI) (Pride)
Duty Station: Kampala,
Uganda
About US:
Pride Microfinance
Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in
Uganda with 34 networked branches and eight contact offices countrywide, an
equal opportunity employer, regulated by Bank of Uganda under the MDI Act,
2003.     
Job Summary:  The Business Systems Support Officer will
provide technical  support  to 
improve  the  usage 
of  business  applications. The incumbent will carry  out 
installation  and  configuration 
of  business  applications 
to  enable  easy 
access  by  users. The jobholder will attend  to  all  user 
requests  in  regard 
to  system  issues. The jobholder will keenly
monitor  performance  and 
availability  of  all 
business  applications  on 
a  daily  basis. Collect  user 
requirements  during  business 
applications  setups  and 
training. Participate  in  awareness 
training  programs  to 
system  users  on 
proper  usage  of 
business  applications
Key Duties and Responsibilities: 
To  provide 
technical  support  to 
improve  usage  of 
business  applications.
  • Carry  out  installation  and 
    configuration  of  business 
    applications  to  enable 
    easy  access  by 
    users.
  • Attend  to  all 
    user  requests  in 
    regard  to  system 
    issues.
  • Monitor  performance  and 
    availability  of  all 
    business  applications  on 
    a  daily  basis
  • Collect  user  requirements  during 
    business  applications  setups 
    and  trainings
  • Participate    in    awareness    training    programs    to   
    system    users    on   
    proper    usage    of   
    business  applications.
Maintain  business 
applications  continuity  policies 
and  standards.
  • Initiate  Disaster  Recovery 
    tests  as  per 
    annual  Business  Continuity  Plan.
  • Maintain  backup  and 
    restoration  logs  and 
    events,  and  ensure 
    that  they  are 
    done  as  per 
    ICT  backup  and 
    Business  Continuity  Plan 
    policies.
  • Maintain  appropriate  backup 
    media,  and  conduct 
    weekly  and  monthly 
    inventories.
  • Develop  accurate  system 
    reports  as  per 
    schedule  and  ADHOC 
    requests.
  • Update  service  desk 
    system  on  progress 
    of  resolution  of 
    reported  user  business 
    application.
Assist in  implement 
of  business  systems 
application.
  • Research,  review,  document 
    and  implement  security 
    standards  based  on 
    business  application  used.
  • Close  audit  and 
    close  audit  and 
    risk  analysis  issues 
    raised.
  • Run  end  of 
    the  day,  end 
    of  week,  end 
    of  month,  end 
    of  year  processes  and 
    extract  reports.
  • Review  and  develop 
    system  access  matrices 
    as  per  operational  policies 
    for  each  role.
Key 
Performance  Indicators
  • Resolution  of  user 
    queries  as  per 
    service  level  agreements
  • Timely  submission  of 
    reports
  • Backups  available  at 
    all  times  as 
    per  Business  Continuity  Plan



Qualifications, Skills and Experience:  
  • The ideal candidate for the Pride Business Systems Support Officer
    job placement should preferably hold a Bachelor’s Degree in
    Information    Technology,    Computer    Science,    Statistics    or   
    any    other  related/relevant  field
  • Two  Principal  passes 
    at  A  ‘level
  • Credits  in  Mathematics  and 
    English  at  O’ Level
  • Certification  in  IT 
    Infrastructure  Library  is 
    an  added  advantage.
  • Two years of experience 
    in  a  similar 
    position. 
  • Experience  in  business 
    process  definition,  systems 
    implementation  and  support
  • Communication  and  documentation  skills
  • Problem  solving  and 
    interpersonal  skills
  • Knowledge  of  applications  processing  architecture  and 
    basic  networking  principles.
  • Desktop,  laptop,  tablet 
    and  mobile  device 
    hardware  fundamentals
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply online by following
the procedure;
  • Click Here
  • Create an Account
  • Fill in your personal information and
    upload your Curriculum Vitae (CV), including all your scanned academic
    credentials, 3 letters of recommendation from each of the referees and a
    passport photo.
  • Submit online i.e. no hardcopy
    deliveries will be accepted
Deadline: 21st June 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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