The Ugandan Jobline

Job Title:   Customer Care Specialist

Organization: Carlcare
Service Limited

Duty Station: Kampala,
Uganda

About US:

Carlcare Service
Limited was established in Hong Kong in 2009 with an aim to provide
professional service support to mobile phones and other electronic consumer
products, and over the years has become a leading service brand for consumer
electronics in South East Asia, Middle East and Africa. Currently, Carlcare is
providing full service support for Tecno, Itel, & Infinix; three worldwide
famous mobile phone brands.

Key Duties and Responsibilities: 

·        
Daily
careful extraction of customer information files in order to focus on the
development of these customers.

·        
Summarize
customer information files, analyze and classify them, manage all kinds of
data, and update them daily to avoid omissions.

·        
Conduct
regular communication with customers and make detailed records.

·        
Get in
touch with customers through telephone communication, email communication, and
SMS services, and conduct occasional return visits to meet customer needs and
improve customer satisfaction.

·        
Trace
the user’s portrait through daily user operation data

Qualifications, Skills and Experience: 

·        
The
applicant for the Carlcare Service Limited Customer Care Specialist job must
hold a Bachelor’s Degree in a business course.

·        
At least
four years of related working experience in a similar position

How to Apply:

All candidates who
wish to apply for the above position can deliver their applications i.e. CV,
cover letter, and copies of academic qualifications to the address below:

Carlcare Service
Limited,

Prism Building (Next
to E-Tower), Kampala Road

6th Floor, Plot
71/73 Kampala

Or: send an email to
hr.ug@transsion.com (please ensure to indicate job applied for in subject head)

Deadline: 20^th June 2019 by 5:00pm

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