Several Fresh Graduate Jobs – Project Technical Interns – Medic Mobile

Organization: Medic
Duty Station: Kampala,
Reports to: Technical
Lead Manager
About US:
Medic Mobile builds
mobile and web tools for health workers, helping them provide better care that
reaches everyone. Operating as a unique, nonprofit technology company, we
develop free and open-source tools that can be adapted for specific uses,
backed by evidence. Health workers currently use Medic Mobile to register every
pregnancy, immunize infants against illnesses, track disease outbreaks faster,
keep stock of essential medicines, and communicate about emergencies. Medic
Mobile works with implementing partners to deploy projects that leverage
mHealth to impact health from the community level upwards.
Job Summary:  The Project Technical Intern at Medic Mobile
will work closely with Software Developers, Tech Leads, Product Managers,
Project Managers and Partnership Development Team to improve Medic Mobile
product and service quality, in turn making Medic Mobile partner projects
successful. This is a support role, driving resolution on escalated cases. More
specifically, you will be part of  the
first tier support team providing post-deployment support on Medic Mobile
products to end users and Medic Mobile implementing partners.
Key Duties and Responsibilities: 
  • Provide technical support to resolve user/partner issues on Medic
    Mobile products. Take ownership of issues reported and manage problems
    through to resolution
  • Provide technical assistance and remote troubleshooting support as
    part of the support matrix.
  • Diagnose and resolve cases in first/second tier support function.
    Research, diagnose, troubleshoot and identify solutions to resolve
    partner/user issues and ensure proper recording and closure of all issues
  • Build and transfer knowledge to project managers and the technical
    teams at the partner premises. Develop and request new support tools to
    drive efficiency in resolving support cases and provide prompt and
    accurate feedback to partners.
  • Escalate/provide reports to engineers, product managers, project
    managers and partnership development team to improve the product’s
    vision/service delivery to make projects successful.
  • Support product development: Work with Medic Mobile’s designers to
    describe mHealth pain points, needs and opportunities and to ensure these
    needs are addressed in Medic Mobile UI and UX.
  • Updating self-help documents so users/employees/partners can try to
    fix problems themselves.
  • Follow standard procedures for proper escalation of unresolved
    issues to the appropriate internal teams.
  • Logging and managing records of queries.
  • Analyzing issue logs to spot common trends and underlying problems.

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a Bachelor’s degree in Computer
    Science, Engineering or Mathematics; equivalent combination of education
    and no or “zero” prior working experience required. We’re looking for
    fresh graduates who would like to grow into full technical/engineer roles.
    In lieu of work experience, please describe your final year project and
    any relevant internships you’ve had and what you learnt through them.
    Please go all out to impress us.
  • Be based in and have legal rights to work in in Kampala, Uganda.
  • Be a technology power user, excited to learn even more.
  • Have knowledge of relational databases, Postgres and MySQL
  • Have experience/knowledge with data analysis and data visualization
    languages SQL/R/Matlab/Python
  • Have experience/knowledge of using command-line tools on Linux
    (preferred) or another UNIX-like operating system.
  • Be comfortable and proficient in HTML, Javascript, Node.js, and
  • Be committed to frequent and timely communication, both in person
    and online (via email, Internet Relay Chat, and other online chat
  • Have interest in working with and learning from a globally
    distributed team of mHealth technology experts.
  • Have good communication and interpersonal skills with the ability to
    pass on information clearly to users and to grasp difficulties perceived
    by users.
  • Strong customer service orientation that establishes a good working
    relationship with partners, with the attitude of wanting to assist people
    and pass-on their knowledge and experience to others.
  • Ability to work under high pressure, meet deadlines, monitor and
    follow-up on pending matters under minimum supervision.
NB: Qualified
female candidates are highly encouraged to apply. Applicants are encouraged to
apply as early as possible, as interviews will be held on a rolling basis until
the role is filled. The ideal start date is June 2019.
How to Apply:
All candidates are
strongly encouraged to apply online at the link below.
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