The Ugandan Jobline

Job Title:  Customer Service Representative
Interns (Several Entry Level Job Opportunities)

Organisation: Fenix
International

Duty Station: Kampala,
Uganda

About US:

Fenix International
is a for-profit corporation and the creator of affordable, Pay-To-Own renewable
energy products that empower those living off-grid. Over 34m people in Uganda
are off-grid, which equates to 6.2m households who have no access to power and
instead depend on kerosene for light and local businesses for phone charging.
To address this, Fenix International has developed ReadyPay, a new Pay-To-Own
Solar Power System. Coming in a range of kits, ReadyPay Power Systems are
designed to provide clean light, phone charging, entertainment and more for
those living off-grid.

Key Duties and Responsibilities: 

Creating a Positive
Customer Experience

·        
Receiving
customers and treat them with respect and dignity

·        
Receive
incoming calls from Fenix customers

·        
Be
empathetic and compassionate while dealing and managing customers complaints

·        
Educate
and emphasis to customers about the finance agreement they are signing and the
commitment they are making with Fenix.

·        
Exercise
patience with customers and make sure to follow up on all customer issues until
they are fully resolved.

·        
Make
courtesy calls to Fenix customers as may be required.

·        
Endeavor
to give all Fenix customers great end to end customer experience

·        
Relationship
management to increase client retention

·        
Always
enter accurate and honest information into the Fenix data systems.

·        
Capture
data of high quality that can be used to better serve our customers.

Product Knowledge

·        
Learn
all product details, specifications, prices, and capabilities so as to be equipped
with all product information.

·        
Always
provide accurate product information to customers and never oversell or lie to
customers about our product capabilities.

·        
Demonstrate
the ability to diagnose and resolve technical issues with ReadyPay and other
Accessories

·        
Should
be able to demonstrate an in-depth understanding of the customer finance
agreement

·        
Take
initiative to continuously improve your product knowledge and soft customer
service skills to better serve our customers and develop your career.

Administrative and
Team Building

·        
Escalate
unresolved issues or questions to your immediate supervisor.

·        
Support
in building Fenix conducive environment for both internal and external
customers

·        
Provide
ideas, feedback and contributions to Fenix Strategy on how to improve the
customer experience

·        
Any
other duties as may be assigned from time to time

Assist in Sales /
Cross-Selling

·        
Through
creating a good rapport with existing customers, he/she should be able to
identify new sales leads and communicate to the sales team

·        
Cross-selling
to existing customers

Qualifications, Skills and Experience: 

·        
The applicants
for the Customer Service Representative Intern jobs must hold a Degrees or
diplomas in relevant fields from recognized institutions

·        
One to
two years of work or internship experience serving people in a rural
community-based setting

·        
Should
be fluent in at least 3 or more local languages including Luganda

·        
Conversant
with the use of computers

·        
Very
good interpersonal skills

·        
Should
demonstrate both verbal and written communication skills

·        
Ability
to speak three (3) local languages

Desired skills

·        
Ability to
work in teams or independently

·        
Critical
thinking skills (ability to think outside the box)

·        
Good
problem-solving skills (solutions oriented)

·        
Good
influencing and negotiation skills

·        
Flexibility
with the ability to work under pressure to meet deadlines

·        
Willingness
and desire to learn new ideas

·        
Knowledge
of French and Portuguese is definitely a strong plus.

How to Apply:

All candidates who
wish to join Fenix in the aforementioned capacity should apply online at the
link below.

Click
Here

Deadline: 27^th May 2019

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