Service Engineer – Mobile Money Job Careers – Ericsson

Organisation: Ericsson
Duty Station: Kampala,
Uganda
Reports to: Head
of Mobile Money Operations
About Ericsson:
Ericsson is a
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 180 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we apply
our innovation to market-based solutions that empower people & society to
help shape a more sustainable world.
Job Summary:  The Service Engineer – Mobile Money will
comprise Solution Integrator and Support Engineer responsibilities. It is
critical role to deliver within DevOps model within end to end delivery
framework. It is expected to ensure solution is delivered and supported within
committed timelines and targets. The role will be working closely with customer
Group and OPCO technology teams as well as Mobile Financial Services Unit.
Internally it will be required to work closely with program stakeholders as
CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders.You will
be reporting to Head of Mobile Money Operations and functionally belong to
Group and South Africa Hub for Mobile Money.
Key Duties and Responsibilities: 
  • Provide support to the Business Analyst for new requirements and
    design change
  • Install, Integrate, commission the network nodes under ECW/ EWP
    solution
  • Understand technical requirements as specified in the Solution
    document
  • Perform ECW Integration and configuration changes activities within
    approved change window.
  • Prepare test cases in consultation with Solution Architect/BA &
    Conduct Integration tests with 3 PP’s
  • Report progress of assigned activities to the respective Business
    Analyst and CPM.
  • Daily single Customer Complaints handling and Customer Care
    escalations
  • CAB participation & Change Coordination between MTN/3PP &
    GNOC
  • UAT/SIT result sign off
  • End to end issue handling and coordination with GSC
  • Internal & external Audit handling



Qualifications, Skills and Experience: 
  • The ideal candidate for the Ericsson Service Engineer – Mobile Money
    job placement must hold a University degree in Technology, preferably MSC
  • The applicant must have experience in Ericsson Converged Wallet
    Solution Integration or equivalent e-wallet product 2+ Years
  • Three years of previous experience in Managed Services in
    Operational assurance or SME areas. Proven achievement in BSS.
  • Extensive knowledge and understanding of Ericsson Wallet Platform or
    adjacent BSS domains products as Charging System
  • BSS Experience 3+ years
  • Strong leadership skills with focus on team performance
  • Result oriented with customer first attitude
  • Can handle stressful and ambiguous situations
  • Excellent communication skills in written and spoken English
  • Self-motivated with strong drive and initiative, collaborative,
    relating and networking
  • Outgoing personality that finds it easy to cooperate and establish
    relationships across organizational boundaries and in a global environment
How to Apply:
If you believe you
are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
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