No Experience Customer Service Jobs – Call Centre Credit Supervisor – Village Power

Organisation: Village
Power
Duty Station: Kampala,
Uganda
About US:
Village Power
Uganda’s mission is to empower people to improve their standard of living by
building a last mile- customer centric sales and distribution network that will
enable access to sustainable solar energy solutions.
Job Summary:   The Call Centre Credit Supervisor will play a
very important role in the day to day management of the credit team to ensure
the implementation of the company’s strategic objectives. The duty station for
this role is at the head quarter in Kampala, although one will be required to
travel upcountry from time to time.  This
function reports to the Credit Specialist.
Key Duties and Responsibilities: 
                    
Manage a
team of credit agents who are working with customers to secure payments against
problematic accounts.
                    
Ensure
correct interventions are being made as per defined Credit policies
                    
Create
daily call lists
                    
Check
that calls are being made
                    
Keenly
monitor call success rates (customer picks up) and determine approaches to
improve call success rates
                    
Monitor
call efficiency (customer makes payment) and determine approaches to improve
call efficiency both in terms of number and size of payments to meet and drive
daily payment collection targets
                    
Coach
credit agents on their customer interaction to ensure productive customer calls



Qualifications, Skills and Experience: 
                    
Detail
oriented management approach
                    
Proven
ability to develop, implement, monitor, and refine call processes
                    
Strong
analytical skills including competence in using analytics tools such as MS
Excel
                    
Customer
centricity, honesty and integrity, hunger for results, simplicity and a positive
attitude.
How to Apply:
All suitably
qualified candidates are encouraged to send their applications to
hr@village-power.ug
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline




Leave a Reply

Your email address will not be published. Required fields are marked *