The Ugandan Jobline

Job Title:    Call Centre Credit
Supervisor

Organisation: Village
Power

Duty Station: Kampala,
Uganda

About US:

Village Power
Uganda’s mission is to empower people to improve their standard of living by
building a last mile- customer centric sales and distribution network that will
enable access to sustainable solar energy solutions.

Job Summary:   The Call Centre Credit Supervisor will play a
very important role in the day to day management of the credit team to ensure
the implementation of the company’s strategic objectives. The duty station for
this role is at the head quarter in Kampala, although one will be required to
travel upcountry from time to time.  This
function reports to the Credit Specialist.

Key Duties and Responsibilities: 

•                    
Manage a
team of credit agents who are working with customers to secure payments against
problematic accounts.

•                    
Ensure
correct interventions are being made as per defined Credit policies

•                    
Create
daily call lists

•                    
Check
that calls are being made

•                    
Keenly
monitor call success rates (customer picks up) and determine approaches to
improve call success rates

•                    
Monitor
call efficiency (customer makes payment) and determine approaches to improve
call efficiency both in terms of number and size of payments to meet and drive
daily payment collection targets

•                    
Coach
credit agents on their customer interaction to ensure productive customer calls

Qualifications, Skills and Experience: 

•                    
Detail
oriented management approach

•                    
Proven
ability to develop, implement, monitor, and refine call processes

•                    
Strong
analytical skills including competence in using analytics tools such as MS
Excel

•                    
Customer
centricity, honesty and integrity, hunger for results, simplicity and a positive
attitude.

How to Apply:

All suitably
qualified candidates are encouraged to send their applications to
hr@village-power.ug

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