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Job Title:      Manager – Retail and SME

Organization: aikan
Business Management and HR Consultants

Duty Station:
Kampala, Uganda

About US:

aikan Business
Management and HR Consultants is one of Uganda’s leading Business consulting
and HR companies and a trusted strategic HR advisory partner. aikan’s services
include aikan Recruitment™, aikan Manpower Outsourcing™, aikan Payroll™ and
aikan OD™. They are

Job Summary:  The Manager – Retail and SME will drive
business growth and development in Retail and SME Banking through the branch
network; identify, cultivate and develop business relationships with clientele
from the bank’s segmental market; and directly supervise SME Relationship
Managers and Branch Managers to enable them achieve set individual and Branch
targets.

Key Duties and Responsibilities: 

Business Growth

• Drive growth of the SME and Retail balance sheet through generating
  good quality assets liabilities through the Branch Network to achieve the
  set sales targets
• Contribute to the bank’s projected income through growth of the
  Bank’s interest and non-interest income.
• Drive a team of Relationship Managers and Branch Managers to achieve
  Branch and department targets of assets, liabilities and asset quality.

Business
Development and Support

• Develop and support business growth initiatives and strategies for
  segmented markets of Retail and SME.

Customer Service

• Initiate and monitor Customer/Bank contact at all levels for
  assigned clients to ensure highest standards of service are maintained in
  the Branch Network and Business focus areas.
• Manage customer queries, complaints and other correspondence in a
  timely manner and within set standards for customer satisfaction.
• Assume direct responsibility for Business Banking process
  improvement aimed at improving the function’s ability to deliver efficient
  and timely service to customers.

People Management

• Manage resources, both human and material entrusted to the
  department.
• Carry out effective performance management to ensure both direct and
  indirect reports achieve set performance targets
• Train, direct and motivate assigned staff in order to assist in
  meeting customer requirements and to increase their efficiency, competence
  and productivity.

Compliance

• Ensure Compliance of all Retail and SME Business operations to the
  set internal controls, regulatory and statutory frameworks.

Risk Management

• Establish and monitor a Risk management framework (in line with the
  banks risk framework) for the unit to ensure key risks are identified and
  managed.

Product Development
and Business Intelligence

• Participate in development and structuring of products and/or
  facilities that may enhance the balance sheet growth and income streams of
  the Bank.
• Analyse and monitor the portfolio performance so as to further
  develop/structure appropriate products for the customer.
• Collect and analyse vital data on client’s i.e. annual reports,
  management accounts, interim reports, industry reports and press cuttings
  etc. to acquire in-depth knowledge which will enable you to act as advisor
  to management on all aspects of assigned accounts relations.
• Sourcing marketing information and monitoring of product development
  and pricing of competitors and assist in development of innovative
  financial packaging for clients, to counter competitive pressure.
• To act as an efficient back up for assigned back up relationships.

Qualifications, Skills and Experience: 

• The applicant should hold a University degree in Economics/Bachelor
  of Commerce or any other business related field.
• Four years of lending experience in SME and Retail Banking in a
  managerial role.
• Good knowledge of banking regulations, bank products and local
  business practice
• Strong marketing skills
• Solid grasp of lending and credit analysis
• Ability to network and negotiate
• Strong decision-making
• Good computer skills.

How to Apply:

All suitably
qualified and interested candidates are encouraged to visit the web link below
where they will register or login (if already registered) to upload their
applications and updated CV/Resumes in either PDF or Microsoft Word format and
must include 3 work related references. Please do not include your academic
documents.

Click
Here

Deadline: 9^th May 2019

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