Job Title: Manager – Retail and SME
Organization: aikan
Business Management and HR Consultants
Duty Station:
Kampala, Uganda
About US:
aikan Business
Management and HR Consultants is one of Uganda’s leading Business consulting
and HR companies and a trusted strategic HR advisory partner. aikan’s services
include aikan Recruitment™, aikan Manpower Outsourcing™, aikan Payroll™ and
aikan OD™. They are
Job Summary: The Manager – Retail and SME will drive
business growth and development in Retail and SME Banking through the branch
network; identify, cultivate and develop business relationships with clientele
from the bank’s segmental market; and directly supervise SME Relationship
Managers and Branch Managers to enable them achieve set individual and Branch
targets.
Key Duties and Responsibilities:
Business Growth
- Drive growth of the SME and Retail balance sheet through generating
good quality assets liabilities through the Branch Network to achieve the
set sales targets - Contribute to the bank’s projected income through growth of the
Bank’s interest and non-interest income. - Drive a team of Relationship Managers and Branch Managers to achieve
Branch and department targets of assets, liabilities and asset quality.
Business
Development and Support
- Develop and support business growth initiatives and strategies for
segmented markets of Retail and SME.
Customer Service
- Initiate and monitor Customer/Bank contact at all levels for
assigned clients to ensure highest standards of service are maintained in
the Branch Network and Business focus areas. - Manage customer queries, complaints and other correspondence in a
timely manner and within set standards for customer satisfaction. - Assume direct responsibility for Business Banking process
improvement aimed at improving the function’s ability to deliver efficient
and timely service to customers.
People Management
- Manage resources, both human and material entrusted to the
department. - Carry out effective performance management to ensure both direct and
indirect reports achieve set performance targets - Train, direct and motivate assigned staff in order to assist in
meeting customer requirements and to increase their efficiency, competence
and productivity.
Compliance
- Ensure Compliance of all Retail and SME Business operations to the
set internal controls, regulatory and statutory frameworks.
Risk Management
- Establish and monitor a Risk management framework (in line with the
banks risk framework) for the unit to ensure key risks are identified and
managed.
Product Development
and Business Intelligence
- Participate in development and structuring of products and/or
facilities that may enhance the balance sheet growth and income streams of
the Bank. - Analyse and monitor the portfolio performance so as to further
develop/structure appropriate products for the customer. - Collect and analyse vital data on client’s i.e. annual reports,
management accounts, interim reports, industry reports and press cuttings
etc. to acquire in-depth knowledge which will enable you to act as advisor
to management on all aspects of assigned accounts relations. - Sourcing marketing information and monitoring of product development
and pricing of competitors and assist in development of innovative
financial packaging for clients, to counter competitive pressure. - To act as an efficient back up for assigned back up relationships.
Qualifications, Skills and Experience:
- The applicant should hold a University degree in Economics/Bachelor
of Commerce or any other business related field. - Four years of lending experience in SME and Retail Banking in a
managerial role. - Good knowledge of banking regulations, bank products and local
business practice - Strong marketing skills
- Solid grasp of lending and credit analysis
- Ability to network and negotiate
- Strong decision-making
- Good computer skills.
How to Apply:
All suitably
qualified and interested candidates are encouraged to visit the web link below
where they will register or login (if already registered) to upload their
applications and updated CV/Resumes in either PDF or Microsoft Word format and
must include 3 work related references. Please do not include your academic
documents.
Deadline: 9th May 2019
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