Job Title: Sales Executive (Reservations)
Organisation: Uganda
Wildlife Authority (UWA)
Duty Station: Kampala,
Uganda
Reports to: Sales
Manager
About US:
Uganda Wildlife Authority
(UWA) is a semi-autonomous agency under the Ministry of Tourism, Wildlife and
Antiquities. UWA was established in 1996 and is managed in accordance with the
Wildlife Act Cap 200. The Mission of UWA is: “To Conserve and Sustainably
Manage the Wildlife and Protected Areas of Uganda in Partnership with
Neighboring Communities and Other Stakeholders for the Benefit of the People of
Uganda and the Global Community.”
Job Summary: The Sales Executive (Reservations) will
ensure and provide exceptional customer experience and offer timely information
to visitors to the Organization
Key Duties and Responsibilities:
- Effective and timely handling of customer enquiries, complaints in
line with the laid down procedures. - Effective communications with the PAs with respect to bookings,
customer services, requests and complaints. - Maintain and build a strong working relationship with Tour Operators
and other stakeholders to ensure that customer needs are fulfilled and
mutual objectives are met. - Effectively attend to customer needs on the telephone and email.
- Reserve clients’ booking for UWA products and services and collect
revenue through the established systems. - Implement the Gorilla and Chimpanzee booking guidelines.
- Implement the UWA customer care guidelines and procedures.
- Implement quarterly work plans and prepare timely performance
reports for the Reservations Unit. - Perform any other official duties as may be assigned by the
supervisor.
Qualifications, Skills and Experience:
- The ideal candidate for the Uganda Wildlife Authority (UWA) Sales
Executive (Reservations) career opportunity must hold an Honors Bachelor’s
Degree in Tourism, Business Administration, Commerce or any other business
related field from a recognized University or Institution. - A minimum of two years of experience in sales and/or marketing in a
reputable organization. - Time management
- Leadership and Team Work
- Accountability
- Communication
- Ethics and Integrity.
- Ability to multitask.
- Age Limit: Below
40 years
How to Apply:
All suitably qualified
and interested candidates should send their dully completed Job Application
Form in triplicate, download
here, each with a detailed Curriculum Vitae bearing contacts of three
(3) competent Referees, a daytime telephone contact, copies of Academic
Documents and relevant Appointment letters to any of the address below:
The Executive
Director,
Uganda Wildlife
Authority,
Plot 7 Kira Road,
Kamwokya,
P.O. Box 3530 Kampala
Email to:
[email protected]
NB:
- Applicants are required to scan and
attach CERTIFIED copies of the required academic documents only e.g.
Degree, Transcript, Diploma, A’ level and O’ level certificates. - Academic documents for the successful
candidates will be vetted and background checks conducted before they are
considered for appointment into the Authority.
Deadline: 7th June 2019
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