Entry Level Customer Care Jobs – Executive Banker – Garden City – Stanbic Bank

Organisation: Stanbic
Bank
Duty Station: 
Kampala, Uganda
About US:
Stanbic Bank Uganda
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary:  The Executive Banker – Garden City will
provide a responsive, pro-active, and proficient personal relationship banking
service to a portfolio of executive banking customers in order to grow market
share and retain existing business.
Key Duties and Responsibilities: 
Customer Service
  • Adhere to the service standards and provide excellent customer
    service
  • Drive  retention by
    implementing the customer on boarding process, customer visits,
    relationship management, and other various interventions
  • Receive and verify customer documents for account opening,
    facilities, account amendments and any other customer instruction
    according to laid down procedures
  • Educate customers about the Bank’s products and services
  • Fully inform customers of their rights and obligations per the
    Consumer Protection Guidelines including but not limited to product
    pricing, facilities terms & conditions and transactional fees
  • Receive and process loan documents and handle related queries
    according to agreed upon turn around times and laid down procedures
  • Notify customers regarding the approval/decline of credit loan
    facilities, keep customers informed throughout the process and advise the
    customer of alternative options in case of a decline
Sales
  • Adhere to the Sales High 5 standards
  • Meet sales budgets and targets
  • Participate fully in any sales campaigns and activations
  • Explain credit loan facility options and qualifying criteria to
    customers; and support customers in the completion of credit application
    information requirements
  • Cross sell banking products to customers within the portfolio
  • Grow the portfolio balance sheet as per set targets
  • Develop and execute a sales activity plan and client calling
    schedule in line with the Customer Value Proposition (activity schedules
    and call reports)
Risk and Control
  • Adhere to the KYC policies and guidelines for both account opening
    and loan origination documents
  • Manage credit and operational risk in account opening and loan processing
    as per laid down procedures
  • Manage audit/risk parameters for the executive banking processes and
    resolve all audit/risk findings within the portfolio within agreed
    timelines.
  • Accountable for all facilities originated in the portfolio
  • Monitor and action daily referrals/validation reports within set
    timelines
People management
  • Agree performance contracts for the Executive Banking Assistant and
    provide monthly performance feedback in order to maintain performance at
    required levels
  • Coach/mentor and plan training interventions for the Executive
    Banking Assistant working with the Branch Sales Manager/Branch Manager



Qualifications, Skills and Experience: 
  • The ideal candidate for the Stanbic Bank Executive Banker – Garden
    City job should  hold a Bachelor’s degree in Business Studies or a
    related field from a recognized university
  • At least two years branch banking experience
  • Exposure to customer service required
  • Previous sales experience
  • Good knowledge of  Executive
    Banking value proposition
  • Sound knowledge of bank products/services for the Executive customer
  • Sound knowledge of the bank’s policies and procedures relating to
    all areas under his/her control
  • Knowledge of Service standards
  • Knowledge of the Core banking system
  • Knowledge of the risk management and credit principles
  • Good knowledge of bank policy regarding product criteria, pricing,
    charges and interest rates
  • Understanding of financial statements
  • Knowledge of competitor products and services
  • Professional Qualification Required
How to Apply:
All candidates who
wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the
aforementioned capacity are encouraged to Apply Online by visiting Link below.
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
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