Customer Service Jobs – Service Center Supervisor – Umeme

Job Title:      Service
Center Supervisor
Organization: Umeme
Duty Station: Kampala,
Reports to: District
About US:
Umeme is a public
company cross listed on both the Uganda Securities Exchange and the Nairobi
Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda,
distributing 99% of electricity in Uganda through a single buyer model.
Job Summary:  The Service Center Supervisor will be
responsible for the efficient implementation of Business Plans at sub- district
Level as designed and directed by the District Manager from time to time.
Key Duties and Responsibilities: 
  • Ensure the customers’ satisfaction through driving timely resolution
    of faults, timely execution of new connections and timely resolution of
    customer complaints.
  • Manage the commercial cycle by ensuring proper installation of
    appropriate meters taking into account the customer consumption category.
  • Supervise the process of ensuring meters installed are promptly and
    accurately set up in the Customer Care and Billing System
  • Supervise prompt and accurate meter readings for all clients in area
    of operation, and ensuring maximum sales revenue collections.
  • Enforce the company’s safety and environment policy by ensuring that
    only competent and authorized personnel access the network in areas of
  • Promptly and accurately report and/or escalating all safety
    incidents, near misses inclusive in accordance with the Company Safety
    Incident Reporting procedure.
  • Manage the performance and development of all staff at the sub-
    district in line with the HR policy.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Umeme Service Center Supervisor job
    vacancy must hold an honors degree in Business Administration, Finance or
    related Field.
  • A minimum of three years of post-qualification experience in a
    commercially driven organization with high standard business ethics.
How to Apply:
All suitably
qualified and interested candidates should first fill out their application
forms online at the link below.
Deadline: 7th June 2019
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