60 Senior Field Officer Job Opportunities – Tugende

Organisation: Tugende
Duty Station: Kampala,
Uganda
About US:
Tugende is a
technology enabled asset finance company. We provide an affordable path to
ownership of income-generating assets for proven entrepreneurs. Our primary
product is a lease to own motorcycle financing package which includes training,
life and health insurance, and active support. Tugende currently serves over
10,000 customers in Uganda through 200+ employees across 9 branches. Tugende
also has a network of alumni of over 7,000 asset owners.
With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of earners in the informal
sector, which will easily enable us to expand into other asset finance and
value added services offerings in the near future.
Job Summary:   The Senior
Field Officer will work with little direction to serve as the main point of
contact between Tugende and its clients. The Senior Field Officer’s day-to-day
responsibilities include conducting Tugende field operations e.g. vetting, loss
recovery, managing collections, and responding to client needs.
Key Duties and Responsibilities: 
Client Vetting and
Management
                    
Recruit
new applicants: Identify capable clients for Tugende hire-purchase
arrangements.
                    
Register
applicants: Meet with applicants to obtain information on them and answer their
questions about the application process.
                    
Vet
applicants: Conduct field visits (at applicant’s stage and home) while paired
with another Field Officer.
                    
Analyze
the strength of completed applications: Analyze applicants’ financial status,
creditworthiness and outstanding leases to determine applicant qualification.
                    
Approve/Reject
applicants: Evaluate applicant’s creditworthiness in line with the existing
guidelines
                    
Review
lease agreements to ensure that they are complete and accurate according to the
Tugende Policies.
                    
Help
deliver Motorcycles to new clients. Ensure that clients understand the key
terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.
Manage client needs
and portfolio performance
                    
Collections:
Manage a portfolio of clients. Regularly follow up on client repayments (on
phone and in person), understand any repayment and work challenges, give
recommendations or escalate problem cases where necessary. Ensure client data
is accurately captured in the lease management system in a timely manner
                    
Customer
service: Listen and attend to customer comments and inquiries, give
recommendations or escalate problem cases where necessary.
                    
Office
work: Be able to help with office work including signing contracts with
clients, transferring titles for Motorcycles and processing passenger service
vehicle licenses (PSVs).
                    
Office
maintenance: Help keep office clean, manage motorcycle traffic outside office,
and coordinate clients during applicant classes.
                    
Coordinate
with local authorities: Engage them as required to facilitate field operations.



Qualifications, Skills and Experience: 
                    
The
ideal candidate for the Tugende Senior Field Officer job must hold a diploma in
in a business-related field from a recognised institution of learning.
                    
A minimum
of two years’ field based experience working with a busy institution or
organisation such as a microfinance or busy credit related business
                    
Motorcycle
riding ability is an added advantage and will be a requirement once on the job
                    
Highly
self-motivated and able to demonstrate a drive for results with a professional
approach from a team
                    
Excellent
communication, presentation skills and professionally presentable
                    
Exhibit
a passion for customers, and provide excellent customer service and empathy for
our customers
                    
Ability
to work under pressure in a fast paced environment and willing to work in rural
areas in different regions of Uganda
                    
Adopt
and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing
                    
Ability
and willingness to learn to ride a motorcycle to conduct fieldwork
                    
Computer
literate with ability to comfortably use MS Office.
                    
High
level of professionalism and integrity, with good moral character
                    
Ability
to work under minimum supervision with resilience and a “can do’’ attitude
                    
Fluent
in key local languages of Uganda
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply online at the link
below.
Deadline: 8th May 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline




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