The Ugandan Jobline

Job Title:      Senior
Field Intelligence Officer (6 Job Vacancies)

Organisation: Tugende

Duty Station: Kampala,
Uganda

About US:

Tugende is a
technology enabled asset finance company. We provide an affordable path to
ownership of income-generating assets for proven entrepreneurs. Our primary
product is a lease to own motorcycle financing package which includes training,
life and health insurance, and active support. Tugende currently serves over
10,000 customers in Uganda through 200+ employees across 9 branches. Tugende
also has a network of alumni of over 7,000 asset owners.

With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of earners in the informal
sector, which will easily enable us to expand into other asset finance and
value added services offerings in the near future.

Job Summary:  The Field Intelligence Officer will serve as
the main point of contact between Tugende and clients who have any motorcycle
security issues. The goal is to help Tugende in maintaining excellent working
conditions by keeping our assets and our customers safe and problem free. The
position involves creating a secure work environment for our staff and
customers. As a Field Intelligence Officer, you will be responsible for
minimizing theft, vandalism and any other suspicious or criminal behavior,
working closely with relevant law enforcement authorities. You will also be a
key point of contact for customers who have security challenges. , Respect,
customer dignity and professionalism are key attributes for this job.

Key Duties and Responsibilities: 

Operations Support

•                    
Ensure
all client security issues are dealt with integrity and in a timely manner.

•                    
Support
the field team in coordinating Collection and Recovery operations

•                    
Ensure
all field operations conducted by the Field Officers are managed effectively
,with safety & care

•                    
Coordinate
all security related measures for Tugende, including making reports and follow
ups with police and other relevant authorities

•                    
Maintain
proper record keeping and timely reporting on any security and safety threats
to the company

•                    
Ensure
safe custody of all company property/assets at all times

•                    
Advise
the company on all security related matters both internally and externally as
well as participate in taking corrective/preventive actions on such matters

•                    
Supervise
the day and night time security guards

Qualifications, Skills and Experience: 

•                    
The
ideal candidate for the Tugende Senior Field Intelligence Officer job must hold
a Diploma preferably in any business related field from a reputable institution
of learning

•                    
Relevant
training in security from a recognised institution

•                    
At least
two years’ work experience as a Security Officer in a reputable organisation..

•                    
Good
customer experience and able to deal with difficult clients

•                    
Strong
problem solving skills

•                    
Ability
to quickly analyze information and take informed decisions

•                    
Good
risk assessment skills

•                    
Ability
to build strong professional networks

•                    
Ability
to work under pressure with minimum supervision

•                    
Strong
emotional intelligence

•                    
Motorcycle
riding proficiency with willingness to quickly develop into expert status

•                    
Proficiency
in multiple local languages will be an added advantage

•                    
Computer
literate with ability to use MS Office and Google Suite

•                    
Good
communication and Interpersonal skills

Key Competencies:

•                    
Hold
values similar to our own: Integrity, Empathy, Teamwork, Solutions Oriented and
Always growing.

•                    
Confidentiality:
Able to handle sensitive information professionally and confidentially

•                    
Positive
Attitude: maintain a mindset of “getting things done” and finding satisfaction
in developing sustainable long-term solutions at all times

•                    
Flexible
and resilient: Willingness to travel, flexible in schedule and work hours, seek
direct feedback and see every challenge as an opportunity to grow.

How to Apply:

All suitably
qualified and interested candidates are encouraged to apply online at the link
below.

Click
Here

Deadline: 8^th May 2019

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