The Ugandan Jobline

• Participate in the assessment of operational and security
  infrastructure needs in each UNHCR office in the area of responsibility
  (AOR).
• Supervise the implementation of the ICT operations plan and
  thereafter ensures that all equipment is in good working conditions at all
  times as to meet the ICT needs of the offices.
• Discuss infrastructure needs with the Head of offices in the AOR and
  provide input for the budget submission.
• Monitor and coordinate the work of other ICT staff as directed by
  the Head of Offices in accordance with the standards set by Headquarter.
• Maintain an up-to-date inventory of all infrastructure equipment
  under AOR.
• Provide coaching, and training to ICT staff and users. Draft
  procedures and instructions to promote a better understanding of the use
  of the ICT equipment.
• Participate in the assessment of security related projects in
  coordination with the Field Security Advisor and assists in the
  formulation of recommendations for security communications.
• Promote relation with UNHCR implementing partners to enhance
  communication and avoid duplication of efforts.
• Liaise with the National Regulatory Authority to ensure that
  licenses and permissions required to operate UNHCR Networks are granted.
• Assist and advises offices in the recruiting and training of ICT
  staff.
• Actively participates in ICT related meetings to ensure that all
  decisions taken meet UNHCR’s operational and security requirements.
• Liaise directly with end users to clarify, analyse and resolve
  reported issues, delivering high standards of customer service.
• Undertake other tasks or assignments within his / her area of
  competence as directed by Supervisor/Head of Service.

• Decide on appropriate resolution to incidents / problems.
• Escalate issues to supervisor if incident / problem cannot be
  resolved with scope of responsibility.

• The ideal candidate for the United Nations UNHCR ICT Officer job
  placement should hold an undergraduate degree (equivalent of a BA/BS) in
  Information Systems, Telecoms or related fields plus minimum 6 years of
  previous job experience in the ICT support. Graduate degree (equivalent of
  a Master’s) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4
  years of previous relevant work experience may also be accepted.
• Knowledge of radio systems, LAN installation and support, messaging
  infrastructure.
• Knowledge of LAN configuration and network implementation.
• Knowledge of different satellite and terrestrial communications and
  network systems.
• Knowledge of English and UN working language of the duty station if
  not English.
• Hands-on experience with wireless and VOIP systems and knowledge of
  Windows 200/2003 Server, Linux Server, and network monitoring software an
  asset.
• Knowledge of additional UN languages.

• Accountability Level 3
• Teamwork & Collaboration Level 3
• Communication Level 3
• Commitment to Continuous Learning Level 3
• Client & Result Orientation Level 3
• Organizational Awareness Level 3
• Empowering and Building Trust Level 3
• Managing Performance Level 3
• Analytical Thinking Level 3
• Technological Awareness Level 3
• Planning and Organizing Level 3

Related Jobs