UN ICT Officer Job Careers – United Nations High Commissioner for Refugees (UNHCR)

Job Title:        ICT Officer
Organisation: United
Nations High Commissioner for Refugees (UNHCR)
Duty Station: 
Kampala, Uganda
About UNHCR:
The Office of the
United Nations High Commissioner for Refugees was established on December 14,
1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute
of the Office of the United Nations High Commissioner for Refugees is to lead
and co-ordinate action for international protection to refugees; seek permanent
solutions for the problems of refugees and safeguard refugee rights and
well-being. UNHCR has an additional mandate concerning issues of statelessness,
as it is given a designated role under Article 11 of the 1961 Convention on the
Reduction of Statelessness.
Job Summary: The
ICT Officer implements the ICT operational plan in a well-defined geographical
area. They provide technical supervision and guidance to locally recruited
staff and ensure that ICT equipment is fully operational at all times.
Internally, the incumbent liaises directly with own Service Delivery Team on a
daily basis as well as with end users to clarify, analyse and resolve reported
issues. S/he may also liaise with external service providers, as required, to
resolve escalated infrastructure issues.
Key Duties and Responsibilities: 
  • Participate in the assessment of operational and security
    infrastructure needs in each UNHCR office in the area of responsibility
  • Supervise the implementation of the ICT operations plan and
    thereafter ensures that all equipment is in good working conditions at all
    times as to meet the ICT needs of the offices.
  • Discuss infrastructure needs with the Head of offices in the AOR and
    provide input for the budget submission.
  • Monitor and coordinate the work of other ICT staff as directed by
    the Head of Offices in accordance with the standards set by Headquarter.
  • Maintain an up-to-date inventory of all infrastructure equipment
    under AOR.
  • Provide coaching, and training to ICT staff and users. Draft
    procedures and instructions to promote a better understanding of the use
    of the ICT equipment.
  • Participate in the assessment of security related projects in
    coordination with the Field Security Advisor and assists in the
    formulation of recommendations for security communications.
  • Promote relation with UNHCR implementing partners to enhance
    communication and avoid duplication of efforts.
  • Liaise with the National Regulatory Authority to ensure that
    licenses and permissions required to operate UNHCR Networks are granted.
  • Assist and advises offices in the recruiting and training of ICT
  • Actively participates in ICT related meetings to ensure that all
    decisions taken meet UNHCR’s operational and security requirements.
  • Liaise directly with end users to clarify, analyse and resolve
    reported issues, delivering high standards of customer service.
  • Undertake other tasks or assignments within his / her area of
    competence as directed by Supervisor/Head of Service.
Key Result Areas:
  • Decide on appropriate resolution to incidents / problems.
  • Escalate issues to supervisor if incident / problem cannot be
    resolved with scope of responsibility.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UNHCR ICT Officer job
    placement should hold an undergraduate degree (equivalent of a BA/BS) in
    Information Systems, Telecoms or related fields plus minimum 6 years of
    previous job experience in the ICT support. Graduate degree (equivalent of
    a Master’s) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4
    years of previous relevant work experience may also be accepted.
  • Knowledge of radio systems, LAN installation and support, messaging
  • Knowledge of LAN configuration and network implementation.
  • Knowledge of different satellite and terrestrial communications and
    network systems.
  • Knowledge of English and UN working language of the duty station if
    not English.
  • Hands-on experience with wireless and VOIP systems and knowledge of
    Windows 200/2003 Server, Linux Server, and network monitoring software an
  • Knowledge of additional UN languages.
  • Accountability Level 3
  • Teamwork & Collaboration Level 3
  • Communication Level 3
  • Commitment to Continuous Learning Level 3
  • Client & Result Orientation Level 3
  • Organizational Awareness Level 3
  • Empowering and Building Trust Level 3
  • Managing Performance Level 3
  • Analytical Thinking Level 3
  • Technological Awareness Level 3
  • Planning and Organizing Level 3
How to Apply:
All interested
Ugandan nationals who wish to join the United Nations High Commissioner for
Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the
link below and follow the application instructions after reviewing the job
Deadline: 16th April 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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