Job
Title: Product Manager Liabilities – Retail
Title: Product Manager Liabilities – Retail
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head
of Products
of Products
About Barclays UK:
Barclays is a British multinational banking and financial
services company headquartered in London. It is a universal bank with
operations in retail, wholesale and investment banking, as well as wealth
management, mortgage lending and credit cards. It has operations in over 50
countries and territories and has around 48 million customers. As of 31
December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
services company headquartered in London. It is a universal bank with
operations in retail, wholesale and investment banking, as well as wealth
management, mortgage lending and credit cards. It has operations in over 50
countries and territories and has around 48 million customers. As of 31
December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
Job Summary: The Products Manager Liabilities will manage
the local Barclays Product range for Retail customers, ensuring the business
remains competitive while achieving its stated income targets. The incumbent
will recommend and implement new product developments and enhancements to the
existing product set. The incumbent will understand Barclays competitive
position for each product category (e.g. Assets; Liabilities) and sector of the
market to make recommendations in respect of local pricing and local market
potential. The jobholder will act as the principal point of contact on product
issues for local sales and marketing teams
the local Barclays Product range for Retail customers, ensuring the business
remains competitive while achieving its stated income targets. The incumbent
will recommend and implement new product developments and enhancements to the
existing product set. The incumbent will understand Barclays competitive
position for each product category (e.g. Assets; Liabilities) and sector of the
market to make recommendations in respect of local pricing and local market
potential. The jobholder will act as the principal point of contact on product
issues for local sales and marketing teams
Key Duties and
Responsibilities:
Responsibilities:
Business Direction 50%:
•
The role holder will have principal
responsibility for ensuring income targets are met for Retail products. This will be achieved by establishing and
implementing the local product pricing strategy and identifying opportunities
for new product developments and enhancements in line with the Retail Strategy.
The role holder will have principal
responsibility for ensuring income targets are met for Retail products. This will be achieved by establishing and
implementing the local product pricing strategy and identifying opportunities
for new product developments and enhancements in line with the Retail Strategy.
•
In accordance with their income responsibility,
the role holder will participate actively in local ALCO meetings, advising on
the most appropriate interest rate strategy for each product, covering balance
sheet and income impacts. The product manager will also contribute ideas for
alternative product strategies to manage the Asset & Liability book
In accordance with their income responsibility,
the role holder will participate actively in local ALCO meetings, advising on
the most appropriate interest rate strategy for each product, covering balance
sheet and income impacts. The product manager will also contribute ideas for
alternative product strategies to manage the Asset & Liability book
•
Continuously review customer segmentation basis
and recommend suitable product activity to target and sustain viable segments
in line with Retail Strategy.
Continuously review customer segmentation basis
and recommend suitable product activity to target and sustain viable segments
in line with Retail Strategy.
•
Monitor and provide feedback to centre on local
competitor product activity, including pricing
Monitor and provide feedback to centre on local
competitor product activity, including pricing
•
Undertake product legal and regulatory
assessment as required
Undertake product legal and regulatory
assessment as required
•
Research and propose suggestions for new
products and product enhancements to Centre
Research and propose suggestions for new
products and product enhancements to Centre
•
Provide and analyse product income data for
Local and Centre management information
Provide and analyse product income data for
Local and Centre management information
•
Co-ordinate production of a uniform Tariff for
Retail customers, which is easily understood by customers and staff and easy to
administer.
Co-ordinate production of a uniform Tariff for
Retail customers, which is easily understood by customers and staff and easy to
administer.
Business Management 30%:
•
Manage the process for interest rate changes in
line with Central guidelines and governance
Manage the process for interest rate changes in
line with Central guidelines and governance
•
Monitor adherence to agreed product pricing
strategy, rectifying errors where identified
Monitor adherence to agreed product pricing
strategy, rectifying errors where identified
•
Work with Retail Sales teams to ensure
appropriate product sales processes are in place
Work with Retail Sales teams to ensure
appropriate product sales processes are in place
•
Provide business input for implementation of new
products by:
Provide business input for implementation of new
products by:
•
Engaging relevant stakeholders
Engaging relevant stakeholders
•
Building a business case
Building a business case
•
Managing the development process where required
Managing the development process where required
•
Completing all local product testing
Completing all local product testing
•
Building a detailed local implementation plan
Building a detailed local implementation plan
•
Closely monitoring local implementation
Closely monitoring local implementation
•
Give necessary notices to local
government/regulators and public of product and price changes
Give necessary notices to local
government/regulators and public of product and price changes
•
Liaise with Local Operations Centres, regularly
reviewing all operational standards for product profitability, and identifying
skills gaps.
Liaise with Local Operations Centres, regularly
reviewing all operational standards for product profitability, and identifying
skills gaps.
•
Review and feedback into customer satisfaction
surveys, responding to customer product complaints.
Review and feedback into customer satisfaction
surveys, responding to customer product complaints.
•
Liaise with People Development and Sales
Management functions to design and deliver appropriate training, and give input
into sales strategies.
Liaise with People Development and Sales
Management functions to design and deliver appropriate training, and give input
into sales strategies.
Provide Powerful Leadership: 10%
•
Provide clear direction of the Barclays Africa
business objectives by translating business performance objectives and measures
into clear, concise communication
Provide clear direction of the Barclays Africa
business objectives by translating business performance objectives and measures
into clear, concise communication
•
In the way you lead on a daily basis, be a role
model for your colleagues, doing things wholeheartedly, communicating with
passion and enthusiasm, embracing change as a way of working.
In the way you lead on a daily basis, be a role
model for your colleagues, doing things wholeheartedly, communicating with
passion and enthusiasm, embracing change as a way of working.
Relationship Management: 10%
•
Develop and maintain excellent relationships
with Business functions as well as Communication Managers and the PR function.
Develop and maintain excellent relationships
with Business functions as well as Communication Managers and the PR function.
Qualifications,
Skills and Experience:
Skills and Experience:
•
The applicants for the Barclays Bank Product
Manager Liabilities – Retail job vacancy must hold relevant qualifications and
experience
The applicants for the Barclays Bank Product
Manager Liabilities – Retail job vacancy must hold relevant qualifications and
experience
•
Business Focus
Business Focus
•
Meeting customer needs
Meeting customer needs
•
Business awareness
Business awareness
•
Personal results
Personal results
•
Team results
Team results
•
People Focus
People Focus
•
Involving people
Involving people
•
Managing relationships
Managing relationships
•
Influencing others
Influencing others
•
Effective Communications
Effective Communications
•
Personal Focus
Personal Focus
•
Personal organisation
Personal organisation
•
Self confidence
Self confidence
•
Self-development
Self-development
•
Determined
Determined
•
Quality conscious
Quality conscious
•
Analytical Focus
Analytical Focus
•
Forward planning
Forward planning
•
Analysis and judgement
Analysis and judgement
•
Decision-making
Decision-making
•
Wider-thinking
Wider-thinking
•
Communication skills both written and oral
Communication skills both written and oral
•
Strong analytic and numerical skills for
calculation of statistics needed in performance tracking
Strong analytic and numerical skills for
calculation of statistics needed in performance tracking
•
Experienced in basics of Project management
Experienced in basics of Project management
•
PC skills
PC skills
•
Good interpersonal and networking skills
Good interpersonal and networking skills
•
Report writing skills
Report writing skills
•
A comprehensive knowledge of Barclays Africa
products and systems that support them, and a good understanding of Barclays
Group products.
A comprehensive knowledge of Barclays Africa
products and systems that support them, and a good understanding of Barclays
Group products.
•
A detailed understanding of product offerings in
the wider financial services industry.
A detailed understanding of product offerings in
the wider financial services industry.
•
A detailed knowledge of Barclays Africa strategy
and policies
A detailed knowledge of Barclays Africa strategy
and policies
•
Detailed knowledge of consumer buying behaviour,
marketing techniques and evolving trends
Detailed knowledge of consumer buying behaviour,
marketing techniques and evolving trends
•
An understanding of customer segmentation theory
and practice.
An understanding of customer segmentation theory
and practice.
•
A detailed understanding of industry, advisory,
regulatory and professional bodies
A detailed understanding of industry, advisory,
regulatory and professional bodies
•
A good understanding of legislation related to
financial services and channel delivery
A good understanding of legislation related to
financial services and channel delivery
•
A good knowledge of constructing reports,
executive summaries and briefs
A good knowledge of constructing reports,
executive summaries and briefs
•
Able to deal professionally, confidently and
effectively with staff at all levels, internally and externally
Able to deal professionally, confidently and
effectively with staff at all levels, internally and externally
•
Ability to work autonomously
Ability to work autonomously
•
Ability to keep abreast of industry changes in
both the business and marketing environments
Ability to keep abreast of industry changes in
both the business and marketing environments
•
Project management
Project management
•
Time management and personal organisation
Time management and personal organisation
•
PC skill in Microsoft office, excel and word
packages or equivalent
PC skill in Microsoft office, excel and word
packages or equivalent
•
Campaign/advertising management
Campaign/advertising management
•
Able to work under pressure and adhere to strict
and tight deadlines on a wide range of tasks
Able to work under pressure and adhere to strict
and tight deadlines on a wide range of tasks
•
Able to keep abreast of developments in the
business and financial services environment
Able to keep abreast of developments in the
business and financial services environment
•
Appreciate changes in technology and delivery
channels and their impact on the financial services environment.
Appreciate changes in technology and delivery
channels and their impact on the financial services environment.
How to Apply:
If you feel challenged by any of the above positions, and
believe you can deliver on key deliverables as outlined above, upload your
application letter, current curriculum vitae and photocopies of academic
certificate to our recruitment website detail below:
believe you can deliver on key deliverables as outlined above, upload your
application letter, current curriculum vitae and photocopies of academic
certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits,
develops and promotes people on merit, and rewards outstanding performance, regardless
of background and gender.
develops and promotes people on merit, and rewards outstanding performance, regardless
of background and gender.
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