Fresher UN Business Support Assistant (IT Operations) Job Vacancies – United Nations World Food Programme (WFP)

Organization: United
Nations World Food Programme (WFP)
Duty Station: 
Kampala, Uganda
Grade: SC8
About US:
The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.

Job Summary:  The Business Support
Assistant (IT Operations) will keenly track IT equipment and manage the
inventory. Because inventory tracking is not yet fully decentralized, the
incumbent has to make a considerable effort to reconcile IT assets sent to the
field by following up on the issued equipment handover notes with the final
Key Duties and Responsibilities: 
  • Maintain inventory of material and database of information for all
    ICT related equipment, such as, computer related equipment, communications
    equipment, training material, etc;
  • Act as the IT focal point for IT support at Strategic fleet and the
    warehouse at Nalukolongo.
  • Act as the back-up focal point for the logging of ICT related
    trouble tickets (TT), escalate the TTs to appropriate IT personnel, follow
    up to ensure successful resolution of tickets, update the TT database
  • Receive ICT equipment and service invoices, ensure that the data is
    captured in the appropriate database to facilitate prompt payment.
  • Assist in the deployment/dissemination of standard material, such
    as, computer hardware and/or software, applications, programs,
    directories, telephony, database content, training material, etc;
  • Assist in the maintenance of systems and equipment by carrying out
    routine tasks, such as backing up data, running systems diagnostics, patch
    management, system optimization, removing viruses and bad data;
  • Administer user access to systems and databases, monitor system and
    application usage, respond to unusual activity or suspected system abuse;
  • Monitor network and server infrastructure ensure that system
    failures are pro-actively resolved by logging and escalating system
    failure notifications;
  • Assist in the resolution of IT equipment, telecommunications and
    power problems by responding to queries, identifying and troubleshooting
    issues and where necessary forwarding unresolved issues to the appropriate
  • Assist in training and support of users of technology and systems
  • Keep IT stores (in CO and Nalukolongo) in a clean and organized
    state, ensure that stored IT equipment is easily found using a database
  • Ensure that old or obsolete equipment is disposed of appropriately
    by identifying obsolete equipment, preparation of the equipment for
    disposal and completion of the relevant documentation to facilitate the
  • Perform other related duties as assigned.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme
    (WFP) Business Support Assistant (IT Operations)  job placement should hold a University
    degree in IT, Computer Science or related functional area.
  • IT certifications like CCNA, MSCE, COMPTIA + and other similar
    certifications are an added advantage
  • A minimum of two years providing ICT support to end-users
  • Previous experience in inventory management and database
    administration is an advantage
  • Fluency in both oral and written communication in English.
  • Academic or professional experience in computer science.
NB: Female
applicants and qualified applicants from developing countries are especially
encouraged to apply
How to Apply:
All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.
Deadline: 11th April 2019
For more of the
latest jobs, please visit or
find us on our facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *