The Ugandan Jobline

• Maintain inventory of material and database of information for all
  ICT related equipment, such as, computer related equipment, communications
  equipment, training material, etc;
• Act as the IT focal point for IT support at Strategic fleet and the
  warehouse at Nalukolongo.
• Act as the back-up focal point for the logging of ICT related
  trouble tickets (TT), escalate the TTs to appropriate IT personnel, follow
  up to ensure successful resolution of tickets, update the TT database
  accordingly.
• Receive ICT equipment and service invoices, ensure that the data is
  captured in the appropriate database to facilitate prompt payment.
• Assist in the deployment/dissemination of standard material, such
  as, computer hardware and/or software, applications, programs,
  directories, telephony, database content, training material, etc;
• Assist in the maintenance of systems and equipment by carrying out
  routine tasks, such as backing up data, running systems diagnostics, patch
  management, system optimization, removing viruses and bad data;
• Administer user access to systems and databases, monitor system and
  application usage, respond to unusual activity or suspected system abuse;
• Monitor network and server infrastructure ensure that system
  failures are pro-actively resolved by logging and escalating system
  failure notifications;
• Assist in the resolution of IT equipment, telecommunications and
  power problems by responding to queries, identifying and troubleshooting
  issues and where necessary forwarding unresolved issues to the appropriate
  person;
• Assist in training and support of users of technology and systems
• Keep IT stores (in CO and Nalukolongo) in a clean and organized
  state, ensure that stored IT equipment is easily found using a database
  catalogue.
• Ensure that old or obsolete equipment is disposed of appropriately
  by identifying obsolete equipment, preparation of the equipment for
  disposal and completion of the relevant documentation to facilitate the
  disposal
• Perform other related duties as assigned.

• The ideal candidate for the United Nations UN World Food Programme
  (WFP) Business Support Assistant (IT Operations)  job placement should hold a University
  degree in IT, Computer Science or related functional area.
• IT certifications like CCNA, MSCE, COMPTIA + and other similar
  certifications are an added advantage
• A minimum of two years providing ICT support to end-users
• Previous experience in inventory management and database
  administration is an advantage
• Fluency in both oral and written communication in English.
• Academic or professional experience in computer science.

Related Jobs