The Ugandan Jobline

Job Title:     Airport Services Agent

Organisation: Qatar
Airways (QA)

Duty Station: Entebbe,
Uganda

Job Ref: QR20820

About Qatar Airways:

Qatar Airways is the
state-owned flag carrier of Qatar and it’s headquartered in the Qatar Airways
Tower in Doha. The airline
operates a hub-and-spoke network, linking over 150 international destinations
across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North
America, South America and Oceania from its base at Hamad International
Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs
more than 40,000 people, of whom 24,000 work directly for Qatar Airways. The
carrier has been a member of the Oneworld alliance since October 2013, the
first Gulf carrier to sign with one of the three airline alliances.

Job Summary:  The Airport Services Agent will be responsible
for providing quality service to passengers in respect to check-in, boarding,
special services, lounges, and baggage services as per QR’s commercial and
safety standards and procedures ensuring passengers and their baggage are
handled  in a consistent manner.

Key Duties and Responsibilities: 

•                    
Act as
the first contact between the airline and its customers as well as stake
holders and agents who may need assistant with questions, portray QR image to
the highest standard.

•                    
Be
visible to ensure that the highest level of service, products is provided in a
professional manner.

•                    
Ensure
that airport operations meet QR’s standards, policies and procedures satisfy
local and internal safety and security standards and conform to aviation
regulatory requirements.

•                    
Ensure
cargo handling run smoothly and efficiently.

•                    
Monitor
all Gates and check in activities ensuring the accurate, service oriented
acceptance and boarding or passengers.

•                    
Ensure
smooth handling of customer service at the station.

•                    
Liaise
with ramp and GHA staff and support Airport services Supervisor in all areas.

•                    
Brief
GHA on new procedures and ensure that they are implemented accurately and
fully.

•                    
Ensures
that the needed pre and post flight administration is conducted timely,
recording efficiently all flight activities.

•                    
Assist
passengers in regards to entry requirements, visas and resident permits.

•                    
Ensure
passengers are assisted smoothly through airport facilities.

Qualifications, Skills and Experience: 

•                    
The
ideal candidate for the Qatar Airways Airport Services Agent should hold a High
School Qualification with one or more years of experience in Customer Service

•                    
High
energy and positive attitude are necessary to perform well in this very high
pressured and demanding environment.

•                    
Extensive
knowledge of Amadeus is essential requirement of the job.

•                    
Fluency
in English (written and oral) is essential to be able to perform in this role.

•                    
Successful
candidate must be willing to work shifts including frequent nights and weekends

•                    
Ground
Handling and Ramp experience will be an added advantage

How to Apply:

All applicants who
wish to join Qatar Airways in the aforementioned capacity are encouraged to
apply online by clicking on the link below. You will be required to attach an
updated Resume / CV, copy of passport, copy of highest educational certificate
and recent full length color photo

Click
Here

Deadline: 3^rd May 2019

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