Account Manager – Card Acquiring Employment Opportunity – Barclays Bank

Organisation: Barclays
Kampala, Uganda
Reports to: Head
of Cards
About Barclays:
Barclays is a British multinational banking and financial
services company headquartered in London. It is a universal bank with
operations in retail, wholesale and investment banking, as well as wealth
management, mortgage lending and credit cards. It has operations in over 50
countries and territories and has around 48 million customers. As of 31
December 2011, Barclays had total assets of US$2.42 trillion, the
seventh-largest of any bank worldwide.
Job Summary:  The
Account Manager – Card Acquiring will have the responsibility for retention of
existing and growth of new customers.  Each Relationship Manager to
pro-actively manage all merchants in their area of execution. Some will cover
vast areas according to merchant segmentation and will therefore need to be
flexible to travel as required by the business and be able to deal with
customers remotely. The incumbent will proactively recruit profitable new
business and establish, manage and develop long-term profitable relationships
with ensuring the provision of first class customer service and maximising
business opportunities to achieve business objectives and goals.
Key Duties and
Business Growth
and Retention (50%)
  • Proactively
    create and develop business relationships with companies
  • Build
    close working relationships with other internal teams, external key
    business influencers to create business opportunities
  • Identification
    of cross sale opportunities and introduction of leads to other functions
    within Barclays.
  • Implement
    activities to deliver value added products and services, generating
    increased income and revenue from existing merchants
  • Fully
    understand the workings of Barclaycard, merchant pricing and risk issues.
  • Negotiate
    pricing and contracts with customers, engaging line managers at senior
    management or director level if called for towards the achievement of
    business objectives.
  • Make
    sound commercial judgments in order to retain and fully develop customer
Customer Contact
  • Customer
    contact is at low and medium management levels and involves discussions
    and negotiations with customers on commercial and operational issues
  • The
    role holder is responsible for managing and responding to customer
    requirements, queries and complaints
  • Establish,
    build and maintain ongoing relationships with customers to develop and
    protect business income
  • Develop
    a deep understanding of the needs and requirements of customers’
  • Provide
    evidence of customer demand to influence new products / enhancements /
  • Apply
    knowledge and skills in resolving any challenges the merchant may face
    when using the Point of Sale terminals. It is Important that each
    Relationship manager knows PDQ functionalities and acquiring systems to be
    able to manage customer expectations during their visits.
  • Maintain
    and understand the business environment in which the customer operates
  • Constantly
    update knowledge on all products and services offered by Barclaycard
Planning and
Execution (15%)
  • Responsible
    for developing a personal sales plan to achieve targeted objectives and
  • Personal
    time management of day to day activities to maximise return on resources
  • Keeping
    fully updated on customer activities, challenges and demands in line with
    business demands.
  • Constant
    evaluation of portfolio to achieve profitability and culling process
Governance and
Control (5%)
  • Ensure  compliance  to
    Bank controls , policy , service standards and procedures as laid down by
    the bank
  • Ensure
    all mandatory training completed to deadline and understood within given
  • All
    risk events (incidents) or control failures to be escalated, investigated,
    reported and fixed at root cause to prevent reoccurrence
  • Successful
    independent conformance assurance (e.g .RCA, BIA, Regulatory Compliance,)

Qualifications, Skills and
  • At
    least three years of sales experience with a proven track record of
    achievement and high performance
  • Proven
    success rate in negotiation in a corporate environment
  • May
    have experience in the Business to Business Financial Services Sector
  • Knowledge
    of the Cards industry would be an advantage but not essential
  • Communication
  • Sales
    Management skills
  • Planning
  • Interpersonal
  • Sales
  • Negotiation
  • Full
    and extensive knowledge of Cards products and services
  • Working
    knowledge of Cards industry dynamics, interchange.
  • In-depth
    knowledge of competitor solutions.
  • Knowledge
    of the Business to Business sector.
  • Fully
    aware of industry trends.
  • Knowledge
    of Barclays Group and Barclaycard strategies.
  • Working
    knowledge and practical understanding of Law legislation and regulations
    as they apply to the local market.
  • Knowledge
    of card processing.
  • Knowledge
    of relevant third party suppliers (e.g. technology)
  • An up
    to date knowledge of industry related developments
How to Apply:
If you feel challenged by any of the above positions, and
believe you can deliver on key deliverables as outlined above, upload your
application letter, current curriculum vitae and photocopies of academic
certificate to our recruitment website detail below:
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