2 Call Centre Telesales Supervisor Job Opportunities – aYo Uganda

Organisation: aYo
Duty Station: Kampala,
About US:
aYo is a Micro
Insurance Company partnering with MTN to offer revolutionary Insurance
solutions. aYo brings you an easy way to get hospital cover for accidents (not
illness) and life cover. You can also add aYo Send with Care cover to the money
you send home through MTN Mobile Money.
Job Summary:   The Telesales
Supervisor will be part of a dynamic team that is creating a future where
everyone in Uganda uses insurance. aYo caters for a new way to procure
insurance cover using your cellphone. By using aYo Recharge with Care and Send
with Care, it’s now easier than ever to look after yourself and loved ones with
cover that increases every time you load MTN airtime or send money using MTN
Mobile Money.
Key Duties and Responsibilities: 
  • Facilitate direct sales by instructing team members to inform
    existing customers about new products in and encouraging them to make
  • Follow up customer complaints and inquire about their user
    experience of products purchased, through various customer surveys and
  • Interact closely with other team members in the course of work to
    ensure that everyone is carried along and updated on work progress in
    order to achieve maximum results
  • Ensure that customers are treated cordially and are held in high
    esteem in order to make them patronize the company continuously
  • Create good relationship with team members and motivate them to put
    in their best to work in order to achieve maximum results
  • Evaluate sales records periodically to make balances and ensure that
    sales figures tally are attained as per monthly target.
  • Coach team members on best sales skills and customer care approaches
    by transferring expert knowledge to them to boost their skills
  • Verifies telesales results by measuring skills in use of scripts,
    product knowledge, sales and service ability, greeting, diction,
    listening, etiquette, objection handling, efficiency, and courteous close
    of call.
  • Provides feedback to telesales agents by monitoring calls;
    monitoring feedback for external vendor programs; conducting monthly help
  • Evaluates telemarketing/telesales approaches by rating effectiveness
    of agents; providing quality ratings; identifying training needs;
    developing training programs; conducting training.
  • Directs quality initiatives by requiring adherence to quality
    assurance policies and procedures; developing new models; implementing
  • Maintains professional and technical knowledge by attending
    educational workshops; reviewing professional publications; establishing
    personal networks; benchmarking state-of-the-art practices; participating
    in professional societies.
  • Contributes to team effort by accomplishing related results as
  • To use quality monitoring data management system for compiling and
    tracking performances at team and individual levels.
  • To coordinate and facilitate call calibration sessions for the
    organization staffs.
  • To provide feedbacks to the team members.
  • To prepare and analyze internal and external quality reports and
    managing performance management reviews.

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a Bachelor’s degree in any
    relevant discipline from a recognized university.
  • Two years of working experience in call Centre management.
  • Should have excellent oral, written and interpersonal communication
  • Exceptional listening, analytical skills and report writing skills.
  • Should have intermediate knowledge/expertise with PC hardware and
    software (Word, Excel and PowerPoint).
  • Should have strong knowledge of customer care/sales management
    processes and techniques.
  • Should have demonstrated ability to work well in a team environment.
  • Should be dedicated  and
    flexible to provide exceptional service to the company
  • Language proficiency (Multi-Lingual).English and Luganda a must, any
    other additional languages is an added advantage.
  • Ability to work under pressure.
  • Ability to make good sales decision
  • Ability to work in a busy and goal-oriented sales- driven
  • Positive attitude towards the job and the environmental need.
  • Exhibit good marketing skills to make high sales
  • Excellent presentation skills to convince customers about new
  • Good motivational skills to bring out the best in team member
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply by sending their
updated CVs to info@ayo.co.ug.
Deadline: 15th April 2019
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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