The Ugandan Jobline

• Provide overall support to the FRRM team in the continuing rollout
  of the FRRM across the Uganda refugee response.
• Tasked with disseminating all non-escalated cases to relevant UNHCR
  focal points and ensuring that cases are followed up in a timely manner.
• Provide support in decentralizing the FRRM referral network to the
  field level. This includes, liaising with UNHCR colleagues and partners in
  the field to identify new focal points and inputting their contact details
  into the FRRM platform.
• Work in close collaboration with the Senior Protection Assistant,
  provide guidance to FRRM focal points and assistance with basic queries
  from partners and UNHCR field staff.
• Manage scheduling of system demos for new focal points as necessary.
• Proactively liaise with partners and UNHCR colleagues to identify
  lessons learned in relation to the FRRM rollout and identify potential key
  areas for improvements/adjustment.
• Develop a database of lessons learnt and action to be taken.
• Provide support in the development, review and update of the FRRM
  tools.
• Provide support to UNHCR partners in troubleshooting issues related
  to adoption and rollout of the FRRM.
• The incumbent will compile weekly statistics report highlighting
  call trends and performance rates of FRRM focal points.
• Tasked with monitoring of FRRM email inbox and compiling cases
  received for review by the FRRM Coordinator.
• Provide weekly narrative report of FRRM activities and performance.
• Propose and deliver capacity building sessions for FRRM focal
  points.
• Perform any other relevant duties as assigned by supervisor.

• The ideal candidate for the United Nations UNHCR Feedback, Referral
  and Resolution Mechanism (FRRM) Intern career opportunity should hold a University
  degree in relevant area (e.g. international law / refugee law, political
  science, social sciences. Second-level university degree (e.g. law or post-graduate
  degree) is desirable
• Preparedness to become familiar with and abide by UNHCR principles,
  code of conduct and humanitarian goals
• Excellent drafting and analytical skills
• Excellent interpersonal skills and ability to work effectively in a
  diverse and multi-cultural team environment
• Familiarity with word processing, spreadsheet and database
  management systems.
• Knowledge of the international legal framework governing refugees,
  asylum seekers, internally displaced persons and statelessness is
  desirable
• Excellent English language skills (reading, writing, speaking)

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