Several No Experience UN Feedback, Referral and Resolution Mechanism (FRRM) Intern Jobs – United Nations High Commissioner for Refugees (UNHCR)

Organisation: United Nations High Commissioner for Refugees (UNHCR)
Position No.: 
Vacancy Notice No.: Internship/02/2019
Duty Station: Kampala,
About UNHCR:
The Office of the
United Nations High Commissioner for Refugees was established on December 14,
1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute
of the Office of the United Nations High Commissioner for Refugees is to lead
and co-ordinate action for international protection to refugees; seek permanent
solutions for the problems of refugees and safeguard refugee rights and
well-being. UNHCR has an additional mandate concerning issues of statelessness,
as it is given a designated role under Article 11 of the 1961 Convention on the
Reduction of Statelessness.
Job Summary:  The focus of internship is to provide
assistance to the FRRM team in the rollout and day to day management of UNHCR
Feedback Referral and Resolution Mechanism.
Key Duties and Responsibilities: 
  • Provide overall support to the FRRM team in the continuing rollout
    of the FRRM across the Uganda refugee response.
  • Tasked with disseminating all non-escalated cases to relevant UNHCR
    focal points and ensuring that cases are followed up in a timely manner.
  • Provide support in decentralizing the FRRM referral network to the
    field level. This includes, liaising with UNHCR colleagues and partners in
    the field to identify new focal points and inputting their contact details
    into the FRRM platform.
  • Work in close collaboration with the Senior Protection Assistant,
    provide guidance to FRRM focal points and assistance with basic queries
    from partners and UNHCR field staff.
  • Manage scheduling of system demos for new focal points as necessary.
  • Proactively liaise with partners and UNHCR colleagues to identify
    lessons learned in relation to the FRRM rollout and identify potential key
    areas for improvements/adjustment.
  • Develop a database of lessons learnt and action to be taken.
  • Provide support in the development, review and update of the FRRM
  • Provide support to UNHCR partners in troubleshooting issues related
    to adoption and rollout of the FRRM.
  • The incumbent will compile weekly statistics report highlighting
    call trends and performance rates of FRRM focal points.
  • Tasked with monitoring of FRRM email inbox and compiling cases
    received for review by the FRRM Coordinator.
  • Provide weekly narrative report of FRRM activities and performance.
  • Propose and deliver capacity building sessions for FRRM focal
  • Perform any other relevant duties as assigned by supervisor.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UNHCR Feedback, Referral
    and Resolution Mechanism (FRRM) Intern career opportunity should hold a University
    degree in relevant area (e.g. international law / refugee law, political
    science, social sciences. Second-level university degree (e.g. law or post-graduate
    degree) is desirable
  • Preparedness to become familiar with and abide by UNHCR principles,
    code of conduct and humanitarian goals
  • Excellent drafting and analytical skills
  • Excellent interpersonal skills and ability to work effectively in a
    diverse and multi-cultural team environment
  • Familiarity with word processing, spreadsheet and database
    management systems.
  • Knowledge of the international legal framework governing refugees,
    asylum seekers, internally displaced persons and statelessness is
  • Excellent English language skills (reading, writing, speaking)
How to Apply:
All interested
Ugandan nationals who wish to join the United Nations High Commissioner for
Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the
link below and follow the application instructions after reviewing the job
Deadline: 19th March 2019
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