Several No Experience Customer Service Jobs – Prestige Banker (Acacia Mall) – Barclays Bank UK

Organisation: Barclays
Bank UK
Duty Station: Acacia
Mall, Kampala, Uganda
Reports to: Branch
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Prestige Personal Banker will deliver exceptional sales performance by
identifying and meeting customer needs through selling & cross-selling of
all Barclays Bank Retail products & services.
Key Duties and
Sales to Retail Banking Customers: 50%
  • Actively participate in specific product
    campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for
    specific sales campaigns.
  • Maintain own sales performance
    statistics for management information usage.
  • Own and manage personal product &
    channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of
    delivery for specialist product help or advice (e.g. Schemes or Home
    Loans) when uncertain about the product delivery or application process.
    Respond directly to the customer.
  • Build and strengthen effective
    relationships with branch staff to ensure that non-sales staff refer
    customers to the Personal Banker when they identify a particular product
    or service need.
  • In integrated branches, build effective
    relationships with Customer Advisors to ensure that they refer standard
    customers who become eligible for Prestige products and services.
  • Responsible for complete account opening
    documentation together with customers and submit to the Branch Manager for
    review before submitting to operations for processing.
  • Call customers when their accounts have
    been opened, generate welcome pack letters and send to customers.
Operational Rigour and Compliance with KYC
Requirements: 20%
  • Ensure accuracy of each new account
    application, loan document, Barclaycard application and bank account
    mandate change. Personal Bankers are held personally accountable for
    accuracy and quality of these and supporting documents that they complete
    and submit.
  • Achieve operational rigour excellence in
    all aspects of procedures and processes personally undertaken to ensure
    green audit.
  • Follow the Retail end to end account
    opening ensuring new accounts are authorized and KYC compliant. Escalate
    any items that exceed the agreed service level time lines or where there
    are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays
    operational risk & rigour requirements e.g. KYC and anti-money
    laundering regulations.
  • Occasionally, support the Branch Manager
    to open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by
    the Branch Manager.
Provision of Customer Service: 15%
  • Own customer queries and complaints
    around account opening, loans and card applications and resolve in a
    timely manner. Escalate any unresolved queries, or queries not resolved in
    a short period of time to the Prestige Branch Manager.
  • Build and strengthen working
    relationships with internal service providers (Operations and KYC
    Helpdesk) to ensure a quick turnaround time of escalated queries and
  • Guide customers to the appropriate
    delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Guide customers as soon as cheque books,
    cards and other account items are ready for collection. Follow up with
    customers that have not collected the items within a reasonable time.
  • Guide customers as soon as new loans are
    approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues-
    resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials
    (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if
    supplies are running low.
Branch Support: 10%
  • Work in liaison with the Branch
    Manager/BOM, open and close Cashier tills at the beginning and end of each
  • Authorise cashier transactions above
    their teller limits when called upon.
  • Serve as the cash custodian for the
    Branch. This involves checking cashier cash levels throughout the day,
    restocking cashiers or repatriating excess funds, and reordering cash from
    the external provider based on daily limits as set out.
Community: 5%
  • Identify and participant in community
    initiatives to support as part of Barclays community initiatives (such as
    Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to
    support the community initiatives agenda in the branch.

Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays
    Bank Prestige Banker Jobs should hold a Good University degree or diploma
    or relevant experience in a front-line banking sales/marketing/service
  • Competitor product sales experience is
    an added advantage
  • The applicant should have comprehensive
    knowledge of the Bank’s products, services and policies including standard
  • Broad knowledge and understanding of
    overall Retail goals & objectives, including the branch’s objectives
    growth of sales, cost control and income contribution
  • Broad knowledge and understanding of the
    sales process
  • Detailed knowledge of the procedural
  • Detailed knowledge of the bank’s
    internal departments, systems & procedures as well as risk &
    rigour requirements
  • Detailed working knowledge and
    understanding of relevant legislation e.g. KYC, Anti-Money laundering,
    banking code, service standards, health & safety standards etc
  • Excellent planning and organization
  • Excellent communication skills, both
    verbal and written
  • Good questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Good selling/influencing skills
  • Good presentation skills
  • Good influencing & negotiation
    skills training
  • Prior credit training
  • Good networking skills
  • Good listening skills
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
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