Several Fresher Systems Support Assistant Job Vacancies – Petroleum Authority of Uganda (PAU)

Organization: Petroleum
Authority of Uganda (PAU)
Duty Station: Kampala,
About US:
The Petroleum
Authority of Uganda (PAU) is a statutory body established under Section 9 of
the Petroleum (Exploration, Development and Production) Act 2013, and in line
with the National Oil and Gas Policy for Uganda which was approved in 2008. The
PAU’s mandate is to monitor and regulate the exploration, development and
production, together with the refining, gas conversion, transportation and
storage of petroleum in Uganda. This includes ensuring that petroleum
operations in Uganda are carried out in accordance with the relevant laws,
regulations, guidelines, statutes and in line with international best practice
for the petroleum industry.
Job Summary:  The Systems Support Assistants will be
responsible to and report to the Systems Administrator and Network
Administrator and will be able offer general ICT support, dealing with hardware
and software enquiries; working together with all staff of the PAU to deliver a
professional high-quality service level to end users. The ICT Support
Assistants will be First line or tier one support for all support user requests
and will be carrying out routine computer maintenance and monitoring, managing
bookings for and setting up the IT training suite.
Key Duties and Responsibilities: 
  • Support different Microsoft products such as Office (various
  • Support of hardware and software for all PAUs devices and
    applications from Servers, Desktops and Laptops
  • End user and product support for printers and photocopiers
  • OS Support – Microsoft Windows, Mac OS and Linux
  • OS Server Support – Microsoft 2008 R2, 2012 R2, 2016, 2019
  • Experience of SQL Server and Exchange Server 2012, Active Directory
    in a virtualized environment
  • Respond to and log calls, escalating calls as required with key
    support vendors
  • Event day support may be required from time to time
  • Provide one on one training when requested
  • Actively participate the IT recycle program for the PAU
  • Be the first point of contact for staff on collection of new
    hardware        and replacement
    hardware from the different Directorates with in the PAU.
  • Set up new hardware following IT policies and procedures
  • Provide endpoint security support to PAU staff
  • Perform any other duties as may be assigned from time to time.

Qualifications, Skills and Experience:
  • The applicant for the Petroleum Authority of Uganda (PAU) Systems
    Support Assistant job placement must hold a Diploma Computer Science,
    Diploma. IT, Diploma. Computer Engineering
  • Membership to an International or National Body in the IT field
  • COMPTIA, Linux+, A+ or a related Certification
  • At least three years’ experience in a related role.
  • Must have good understanding of, and practical experience of
    offering ICT support
  • Excellent written and verbal communication skills are essential
  • Strong interpersonal skills and relationship management
  • You will need to well organized and be able to prioritize workload
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply online by clicking
on the link below.
Click Here (Register)
-> Proceed to Application
  • ONLY online applications will be
  • Applicants are required to scan and
    attach CERTIFIED copies of the required academic documents only e.g.
    Degree, Transcript, Diploma, A-level and O-level certificates and PLE
    results slip.
  • Academic documents for the successful
    candidates will be vetted and background checks conducted before they are
    considered for appointment into the Authority.
  • Only short listed and successful
    candidates will be contacted.
  • All appointments shall be subject to a
    probationary period of not more than six months and subsequent
    confirmation in service will be based on satisfactory performance of the
Deadline: 18th March 2019 by 11:59 pm.
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