Several Field Service Technician Job Placements – People Performance Group (PPG)

Organisation: People
Performance Group (PPG)
 Kampala, Uganda
The People Performance Group (PPG) is a Human Resource (HR) consultancy
firm which is highly committed to the provision of expert advice in
Recruitment, Search and Selection, Team Building, Training, HR systems and
Outsourcing of Staff since 2005.

Our client is a privately owned multinational company providing traceability
and authentication solutions and services. They develop cutting edge technology
to defend the things which matter most to their clients.
Job Summary:  The Field Service Technicians will provide 1st
level technical support to ensure efficient and effective operation of our
solution. The incumbent will perform daily maintenance, troubleshooting tasks
and provide on-site technical support. 
The jobholder will perform Repair Center activities.
Key Duties and Responsibilities: 
  • Provide the 1st level support for technical issues.
  • Ensure the resolution of incidents within specific time constraints.
  • Perform user management and routine system administration tasks.
  • Respond to requests of other technical teams.
  • Troubleshoot and resolve IT issues.
  • Coordinate service activities with other Field Service Technicians.
  • Maintain a test environment.
  • Performing monitoring activities.
  • Test all new releases and upgrades.
  • Install, configure, optimize & maintain systems and applications.
  • Maintain accurate and updated documentation.
  • Identify situations requiring urgent attention and escalate as
  • Coordinate deployments with other Field Operations Team members and
    other teams.
  • Provide feedback and contribute to improvement initiatives.
  • Work outside business hours and availability for on call support
    depending on business requirements..

Qualifications, Skills and Experience: 
  • The applicant must hold a Technical degree and technical competence
    in a relevant field, or equivalent combination of training, and/or
  • At least two years’ experience maintaining and troubleshooting
    equipment in a factory environment.
  • Fluent in English.
  • Good written and verbal communication.
  • Ability to diagnose and analyze mechanical, electrical, application
    issues and analyze application server logs.
  • Experience with Microsoft office tools (Excel / Word).
  • Strong troubleshooting skills and demonstrated abilities to diagnose
    and analyze technical issues.
  • Ability to work in teams.
  • Ability to work under pressure.
  • Customer oriented attitude.
  • Knowledge in one or more of the following fields a plus:
  • Experience troubleshooting computer networks
  • Knowledge of basic IT support tools: FTP, SS1-X, Putty, SVN, Remote
  • Knowledge of basic IT support procedures and tools
  • Knowledge of basic PLC setup and programming
How to Apply:
All applicants
should send their updated CVs with 3 work related referees to the address or
e-mail below. Applications may not exceed 2MBs.
People Performance
Plot 8 Kitante
Close, Kitante
P.O.BOX 12405,
Deadline: 29th March 2019
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