The Ugandan Jobline

• Provide the 1st level support for technical issues.
• Ensure the resolution of incidents within specific time constraints.
• Perform user management and routine system administration tasks.
• Respond to requests of other technical teams.
• Troubleshoot and resolve IT issues.
• Coordinate service activities with other Field Service Technicians.
• Maintain a test environment.
• Performing monitoring activities.
• Test all new releases and upgrades.
• Install, configure, optimize & maintain systems and applications.
  
• Maintain accurate and updated documentation.
• Identify situations requiring urgent attention and escalate as
  appropriate
• Coordinate deployments with other Field Operations Team members and
  other teams.
• Provide feedback and contribute to improvement initiatives.
• Work outside business hours and availability for on call support
  depending on business requirements..

• The applicant must hold a Technical degree and technical competence
  in a relevant field, or equivalent combination of training, and/or
  experience.
• At least two years’ experience maintaining and troubleshooting
  equipment in a factory environment.
• Fluent in English.
• Good written and verbal communication.
• Ability to diagnose and analyze mechanical, electrical, application
  issues and analyze application server logs.
• Experience with Microsoft office tools (Excel / Word).
• Strong troubleshooting skills and demonstrated abilities to diagnose
  and analyze technical issues.
• Ability to work in teams.
• Ability to work under pressure.
• Customer oriented attitude.
• Knowledge in one or more of the following fields a plus:
• Experience troubleshooting computer networks
• Knowledge of basic IT support tools: FTP, SS1-X, Putty, SVN, Remote
  Access
• Knowledge of basic IT support procedures and tools
• Knowledge of basic PLC setup and programming

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