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• Develop, design and deliver the processes required to support the
  Project Systems function.
• Ensure that appropriate service levels and quality standards are
  maintained.
• Ensure compliance to IT governance standards and procedures.
• Analyze and apply required configuration changes or development to
  fulfill change requests.
• Develop and review business cases, functional specifications, blue
  prints, and all other associated documentation.
• Establish and maintain regular meetings with different User Group
  representatives (management) to proactively encourage process and system
  improvements in line with the strategic objectives of the Umeme.
• Facilitate workshop sessions to determine requirements and possible
  changes to business processes.
• Review and update business requirements documents and technical
  specifications documents on periodic basis.
• Maintain process designs (in Visio or any required modelling tool),
  technical specifications, Training manuals and Test packs to ensure all
  changes are reflected in all relevant documentation.
• Ensure accurate maintenance of all technical documentation.
• Store all application and related documentation in a centralized
  repository for future knowledge transfer purposes.
• Receive a call logged via Help Desk for 2nd line support.
• Prioritize response in terms of the levels of severity.
• Attend to the user via phone or alternatively in person if required
  to resolve the problem.
• Close the call if the problem is solved and update the call logging
  applications accordingly.
• Escalate any unsolved problems to line manager.

• The ideal candidate for the Umeme SAP Project Systems (PS) Support
  Analyst job vacancy must hold a Bachelor’s degree
• SAP Certification in PS
• Business/System Analysis Certification
• At least five years’ experience of working as a SAP Support Analyst
  specializing in SAP PS
• Extensive experience in working within business solution teams
  performing IT application development and maintenance functions (planning,
  design, development, testing and implementation).
• Practical experience implementing new and supporting business
  specific IT solutions
• Strong analytical skills
• High level of technical competency
• Good communication and interpersonal skills and ability to work with
  others
• Negotiation Skills
• Ability to effectively facilitate workshops with business
  users/application vendors/etc. in order to jointly design a process or
  application solution.
• Time Management 
• Honesty and Integrity
• Attention to detail
• Persistence, and the ability to follow through and bring tasks to
  completion

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