SAP Project Systems (PS) Support Analyst Job Placement – Umeme

Organization: Umeme
Duty Station: Kampala,
Reports to: Software
Services Manager
About US:
Umeme is a public
company cross listed on both the Uganda Securities Exchange and the Nairobi
Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda,
distributing 99% of electricity in Uganda through a single buyer model.
Job Summary:   The SAP Project Systems (PS) Support Analyst
will be providing maintenance & support services to business process owners
on the SAP Project Systems module.  The
incumbent will continually reviewing and improving business processes through
the implementation of system enhancements to the SAP PS environment.   The job fulfills an integral role in the
implementations of new functionality and applications. Ensure that SAP PS
environment is maintained and supported in accordance with SAP best practices
and that any enhancements are fit-for-purpose.
Key Duties and Responsibilities: 
  • Develop, design and deliver the processes required to support the
    Project Systems function.
  • Ensure that appropriate service levels and quality standards are
  • Ensure compliance to IT governance standards and procedures.
  • Analyze and apply required configuration changes or development to
    fulfill change requests.
  • Develop and review business cases, functional specifications, blue
    prints, and all other associated documentation.
  • Establish and maintain regular meetings with different User Group
    representatives (management) to proactively encourage process and system
    improvements in line with the strategic objectives of the Umeme.
  • Facilitate workshop sessions to determine requirements and possible
    changes to business processes.
  • Review and update business requirements documents and technical
    specifications documents on periodic basis.
  • Maintain process designs (in Visio or any required modelling tool),
    technical specifications, Training manuals and Test packs to ensure all
    changes are reflected in all relevant documentation.
  • Ensure accurate maintenance of all technical documentation.
  • Store all application and related documentation in a centralized
    repository for future knowledge transfer purposes.
  • Receive a call logged via Help Desk for 2nd line support.
  • Prioritize response in terms of the levels of severity.
  • Attend to the user via phone or alternatively in person if required
    to resolve the problem.
  • Close the call if the problem is solved and update the call logging
    applications accordingly.
  • Escalate any unsolved problems to line manager.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Umeme SAP Project Systems (PS) Support
    Analyst job vacancy must hold a Bachelor’s degree
  • SAP Certification in PS
  • Business/System Analysis Certification
  • At least five years’ experience of working as a SAP Support Analyst
    specializing in SAP PS
  • Extensive experience in working within business solution teams
    performing IT application development and maintenance functions (planning,
    design, development, testing and implementation).
  • Practical experience implementing new and supporting business
    specific IT solutions
  • Strong analytical skills
  • High level of technical competency
  • Good communication and interpersonal skills and ability to work with
  • Negotiation Skills
  • Ability to effectively facilitate workshops with business
    users/application vendors/etc. in order to jointly design a process or
    application solution.
  • Time Management 
  • Honesty and Integrity
  • Attention to detail
  • Persistence, and the ability to follow through and bring tasks to
How to Apply:
All suitably
qualified and interested candidates should first fill out their application
forms online, 
 and thereafter send
their updated CVs to:
For more of the
latest jobs, please visit 
http://www.theugandanjobline.comor find us on our facebook page

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