SAP Plant Maintenance Support Analyst Jobs – Umeme

Organization: Umeme
Duty Station: Kampala,
Uganda
Reports to: Software
Services Manager
About US:
Umeme is a public
company cross listed on both the Uganda Securities Exchange and the Nairobi
Securities Exchange with over 6,483 shareholders, including high value
international institutional investors. Umeme operates under a concession with a
structural monopoly in the distribution of electricity across Uganda, distributing
99% of electricity in Uganda through a single buyer model.
Job Summary:  The SAP Plant Maintenance Support Analyst will
be tasked with providing maintenance & support services to business process
owners on the SAP Plant Maintenance module. 
The incumbent will continually reviewing and improving business
processes through the implementation of system enhancements to the SAP PM
environment. The job fulfills an
integral role in the implementations of new functionality and applications. The
jobholder must ensure that SAP PM environment is maintained and supported in
accordance with SAP best practices and that any enhancements are
fit-for-purpose.
Key Duties and Responsibilities: 
  • Develop, design and deliver the processes required to support the Plant
    Maintenance function.
  • Ensure that appropriate service levels and quality standards are
    maintained.
  • Ensure compliance to IT governance standards and procedures.
  • Analyze and apply required configuration changes or development to
    fulfill change requests.
  • Develop and review business cases, functional specifications, blue
    prints, and all other associated documentation.
  • Establish and maintain regular meetings with different User Group
    representatives (management) to proactively encourage process and system improvements
    in line with the strategic objectives of the Umeme.
  • Facilitate workshop sessions to determine requirements and possible
    changes to business processes.
  • Review and update business requirements documents and technical
    specifications documents on periodic basis.
  • Maintain process designs (in Visio or any required modelling tool),
    technical specifications, Training manuals and Test packs to ensure all
    changes are reflected in all relevant documentation.
  • Ensure accurate maintenance of all technical documentation.
  • Store all application and related documentation in a centralized
    repository for future knowledge transfer purposes.
  • Receive a call logged via Help Desk for 2nd line support.
  • Prioritize response in terms of the levels of severity.
  • Attend to the user via phone or alternatively in person if required
    to resolve the problem.
  • Close the call if the problem is solved and update the call logging
    applications accordingly.
  • Escalate any unsolved problems to line manager.



Qualifications, Skills and Experience: 
  • The ideal candidate for the Umeme SAP Plant Maintenance Support
    Analyst job vacancy must hold a  Bachelor’s degree
  • SAP Certification in PM
  • Business/System Analysis Certification
  • At least five years’ experience of working as a SAP Support Analyst
    specializing in SAP PM
  • Extensive experience in working within business solution teams
    performing IT application development and maintenance functions (planning,
    design, development, testing and implementation).
  • Practical experience implementing new and supporting business
    specific IT solutions
  • Strong analytical skills
  • High level of technical competency
  • Good communication and interpersonal skills and ability to work with
    others
  • Negotiation Skills
  • Ability to effectively facilitate workshops with business users/application
    vendors/etc. in order to jointly design a process or application solution.
  • Time Management 
  • Honesty and Integrity
  • Attention to detail
  • Persistence, and the ability to follow through and bring tasks to
    completion
How to Apply:
All suitably qualified
and interested candidates should first fill out their application forms
online, Click
Here
 and thereafter send their updated CVs to: recruit.hr@umeme.co.ug.
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