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• Formulate and implement policies and strategies for the
  merchandising of goods on the shop floor.
• Develop and implement plans and budget for retail operations in
  stores and development plans for marketing.

• Embed and Monitor the implementation of systems in Service Centres
  practice to ensure consistently high standards in presentation, range of
  stock, accountability and approaches to sales through responding to
  feedback from staff, business partners and clients to consistently improve
  services.
• Develop & maintain profitable partnerships & relationships
  with key stakeholders (Public sector), corporate companies, and community
  based organizations and professional associations in line with Med-Optics
  Ltd outreach and business development guidelines.
• Monitor the activities of the marketing and customer service unit to
  ensure a satisfied clientele through listening to customer complaints to
  address & resolve their issues in line with marketing and customer
  care guidelines.
• Develop and monitor the implementation of outreach activities, plan
  and conduct community events, conduct workshops, orientation events,
  presentations and partner with other agencies and outside groups to
  maintain and build the company profile and market standing.
• Drive the implementation of systems to monitor stock and inventory levels
  for lenses, frames and accessories to determine the need for supply at
  each retail service centre in line with stores management guidelines.
• Work in liaison with the Managing Director and product selection
  committee, set and regulate product pricing using results of market and
  demand analysis.
• Ensure the development of planned Service Centre upgrades,
  refurbishment and maintenance in collaboration with the technical services
  and leadership teams.

• Develop and maintain a culture of high expectations for self and for
  others, provide constructive feedback while managing staff individual
  development plans as per the Human Resources Manual.
• Periodically conducting Service Centre performance reviews for the
  Sales Team to align actual performance to targeted performance &
  taking appropriate action, i.e., Training, Mentoring, Reward, &
  Recognition as appropriate.
• In collaboration with the HRM, plan and deliver the continuing
  professional development for the team and for self.
• In collaboration with the MD and HRM, recruit and train people of
  the highest caliber to fulfill roles in the team.
• Lead by example in hands-on involvement in Service Centre day to day
  activity, spending at least 50% of time in the centres

• Develop periodic (monthly, quarterly, midyear and annual) retail
  operations reports and submit to the Executive Committee in line with
  company operating guidelines.
• Review and evaluate operational and financial records for each
  service centre to determine sales performance and customer satisfaction
  level.
• Carry out periodic assessments of the service centres to ensure
  compliance with health/safety policies and procedures.

• The ideal candidate for the Med-Optics Limited Retail Business Manager
  job placement must hold a Bachelor’s Degree in Business Administration,
  Marketing or a closely related field;
• Post graduate diploma in Marketing or MBA or proven experience at
  change management and leading business growth.
• At least five years of professional business management, marketing,
  communications experience, including event planning/coordination, public
  relations, media placement and advertising;
• Experience of inventory management in a medium to large sized
  industry is an added advantage.
• Knowledge in planning and implementing an effective public outreach
  marketing program.
• Ability to work within strict time constraints.
• Experience in providing efficient customer service.
• Communicating effectively, both verbally and in writing.
• Problem solving skills
• Market and sales analysis skills
• A valid Driver’s License and willingness to travel by public means
  when necessary.

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