Qatar Airways Customer Service Jobs – Senior Airport Services Agent

Organisation: Qatar
Airways (QA)
Duty Station: Entebbe,
Job Ref: QR16573
About QA:
Qatar Airways is the
state-owned flag carrier of Qatar and it’s headquartered in the Qatar Airways
Tower in Doha. The airline
operates a hub-and-spoke network, linking over 150 international destinations
across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North
America, South America and Oceania from its base at Hamad International
Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs
more than 40,000 people, of whom 24,000 work directly for Qatar Airways. The
carrier has been a member of the Oneworld alliance since October 2013, the
first Gulf carrier to sign with one of the three airline alliances.
Job Summary:  The Senior Airport Services Agent will lead
and support the provision of service excellent to customers at the airport
terminal, and help create a stress-free environment for customers whilst
travelling.  You will support in ensuring
total quality service and adherence to the safety policies and security
standards of the company. You will also ensure Premium Passengers receive total
quality service.
Key Duties and Responsibilities: 
  • The Qatar Airways Senior Airport Services Agent will be supervising
    Check-in, Transfer Desk, and other related areas for the smooth acceptance
    of passengers
  • Liaising with Check-in, Transfer Desk, and support Airport Services
    Supervisor in all areas
  • Escorting and directing Arriving/Departing passengers to the respective
    areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges,
    and Boarding Gates
  • Assisting Duty Officer to handle company material and records
  • The jobholder will also be liaising with the GHA to ensure smooth
    passenger handling and quick processing of hotel and transfer passengers
  • Assisting passengers in regard to Entry Requirements, Visas,
    Residence Permits and ensuring smooth transition through through the
    airport facilities
  • Performing other related duties, as assigned, for the purpose of
    ensuring the efficient and effective functioning of the work unit

Qualifications, Skills and Experience: 
  • The ideal candidate for the Qatar Airways Senior Airport Services
    Agent should hold a High School Qualification. Completion of the IATA or
    Airline Basic Tariff and Pricing Course would be advantageous.
  • At least three years of experience in a customer service role with
    exposure to airport passenger handling. 
  • Possess excellent interpersonal skills, a team oriented approach and
    strong IT and organisational skills.  
  • Previous exposure to a GDS, including the Amadeus ALTEA passenger
    handling system would be well regarded.
  • An upbeat and positive attitude are necessary to perform well in
    this very high pressure and demanding environment.
  • English language fluency (written and spoken) is a requirement for
    this position.
How to Apply:
All applicants who
wish to join Qatar Airways in the aforementioned capacity are encouraged to
apply online by clicking on the link below. You will be required to attach an
updated Resume / CV, copy of passport, copy of highest educational certificate
and recent full length color photo
Deadline: 12th March 2019
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