Hotel Security Manager Job Opportunity – Q-Sourcing Limited

Job Title:        Hotel
Security Manager
Organisation: Q-Sourcing
Duty Station: Kampala,
About US:
Q-Sourcing Limited
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda, Tanzania and South Sudan. They are
recruiting for a valuable client based in Kampala.
Job Summary:  The Hotel Security Manager directs security
personnel to deliver a safe Guest and Member experience while coordinating with
government and law enforcement, and ensuring compliance with local safety
legislation and emergency procedures. As a Security Manager, you are
responsible for directing and coordinating the activities of security
personnel, coordinating with government and law enforcement agencies, and
organizing patrolling of the property to deliver a safe Guest experience. A
Security Manager will also be required to liaise with the General Manager on
important matters and ensure that the hotel is in compliance with all local
safety regulations and emergency procedures.
Key Duties and Responsibilities: 
  • Maintain good communication and work relationships in all areas of
    the hotel
  • Coordinate with government and law enforcement agencies as necessary
  • Coordinate additional personnel for Conference and Banqueting
  • Organize patrolling of all boundary areas, bedrooms, offices,
    storage areas, public areas, and function rooms
  • Assist the hotel in complying with Local Fire Safety Legislation
  • Assist the hotel with Local Safety Legislation being specifically
    responsible for compliance of the security department
  • Ensure tours are carried out for the purpose of fire prevention,
    safe means of escape, and security
  • Inquire as necessary into and report upon any thefts within the
    hotel using your discretion in connection with any of these matters that
    you deem should be reported to the police
  • Liaise with the General Manager on the implementation of Company
    Policies, guides, and matters of mutual interest
  • Direct and coordinate the activities of all security personnel,
    engage in the implementation of safety and security procedures for the
    department, and provide assistance and advice to other departments in
    relation to security
  • Prepare incident reports
  • Liaise with Departmental Heads to ensure hotel staff is aware of
    their security responsibilities
  • Plan, deliver and facilitate regular staff awareness training
  • Be fully conversant of company terrorist procedures and convey to
  • Be fully conversant with hotel Fire and Emergency procedures
  • Controls Employees behaviour
  • Monitoring of CCTV images, checking equipment’s for continuous
  • Attend to all accidents and give assistance as necessary.
  • Check and follow up gate passes.
  • Watch for! Tools/equipment that is defective, unsafe and wrong for
    the job
  • Regular attendance in conformance with the standards, which may be
    established from time to time, is essential to the successful performance
    of this position.
  • Employees with irregular attendance will be subject to disciplinary
    action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, employees
    may be required to work varying schedules to reflect the business needs of
    the hotel.  In addition, attendance
    at all scheduled training sessions and meetings is required.
  • Upon employment, all employees are required to fully comply with the
    Hotel and Residences rules and regulations for the safe and effective
    operation of the hotel’s facilities.
  • Employees who violate hotel rules and regulations will be subject to
    disciplinary action, up to and including termination of employment.
  • In addition to performance of the essential functions, this position
    may be required to perform a combination of the following supportive
    functions, with the percentage of time performing each function to be
    solely determined by the General Manager based upon the requirements of
    the hotel.
Guest Service:
  • To act as the face of the security operation and contact person of
    first choice towards our guests for all security concerns
  • To ensure good relationship and guest handling with all security
    related issues
  • To handle guest and employee inquiries in a courteous and efficient
    manner and solve guest complaints or problems personally, assure follow up
    with guests and report to General Manager.
  • To maintain a personal contact with hotel high rollers
Employee Relations:
  • To ensure that the security team projects a warm, professional and
    welcome image
  • To assist in the building of an efficient team of employees through
    Multi Skilling, Multi-Tasking and flexible scheduling and by taking an
    active interest in their welfare, safety and development
  • To ensure that all employees provide a courteous and professional
    service at all times
  • To ensure that all employees have a complete understanding of and
    adhere to the Hotel’s Employee Rules & Regulations and adhere to the
    hotel’s policy relating to Fire, Hygiene, Health and Safety
  • To maintain a good rapport and working relationship with staff in
    all other departments
  • To assist in coordination with the Departmental Trainer’s plans
  • To fully support the Departmental Training Function in the
    Department assigned
  • To attend and contribute to all staff meetings Departmental and
    Hotel Training as scheduled and other related activities

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a degree/Diploma from any recognized
    higher institute of learning
  • Four to five years of previous experience in same or similar role
  • First Aid
  • Firefighting qualification
  • IT proficiency
  • Fire combat training
Competencies: The
Security Manager is always working on behalf of our Guests and working with
other Team Members. To successfully fill this role, you should maintain the
attitude, behaviours, skills, and values that follow:
  • Organized and systematic approach to problem solving
  • Security industry experience in managerial capacity
  • Ability to listen and respond to demanding guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • Excellent grooming standards
How to Apply:
All candidates who
meet the criteria outlined as above are encouraged to send a comprehensive CV
by e-mail to Please kindly mark your application as
“Application _ Hotel Security Manager” in the subject line of your
NB: Q-Sourcing
Servtec is an equal opportunity employer. Any solicitation will lead to
Deadline: 3rd April 2019 by 5:00pm
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