The Ugandan Jobline

• Maintain good communication and work relationships in all areas of
  the hotel
• Coordinate with government and law enforcement agencies as necessary
• Coordinate additional personnel for Conference and Banqueting
  functions
• Organize patrolling of all boundary areas, bedrooms, offices,
  storage areas, public areas, and function rooms
• Assist the hotel in complying with Local Fire Safety Legislation
• Assist the hotel with Local Safety Legislation being specifically
  responsible for compliance of the security department
• Ensure tours are carried out for the purpose of fire prevention,
  safe means of escape, and security
• Inquire as necessary into and report upon any thefts within the
  hotel using your discretion in connection with any of these matters that
  you deem should be reported to the police
• Liaise with the General Manager on the implementation of Company
  Policies, guides, and matters of mutual interest
• Direct and coordinate the activities of all security personnel,
  engage in the implementation of safety and security procedures for the
  department, and provide assistance and advice to other departments in
  relation to security
• Prepare incident reports
• Liaise with Departmental Heads to ensure hotel staff is aware of
  their security responsibilities
• Plan, deliver and facilitate regular staff awareness training
• Be fully conversant of company terrorist procedures and convey to
  staff
• Be fully conversant with hotel Fire and Emergency procedures
• Controls Employees behaviour
• Monitoring of CCTV images, checking equipment’s for continuous
  recording.
• Attend to all accidents and give assistance as necessary.
• Check and follow up gate passes.
• Watch for! Tools/equipment that is defective, unsafe and wrong for
  the job

• Regular attendance in conformance with the standards, which may be
  established from time to time, is essential to the successful performance
  of this position.
• Employees with irregular attendance will be subject to disciplinary
  action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees
  may be required to work varying schedules to reflect the business needs of
  the hotel.  In addition, attendance
  at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with the
  Hotel and Residences rules and regulations for the safe and effective
  operation of the hotel’s facilities.
• Employees who violate hotel rules and regulations will be subject to
  disciplinary action, up to and including termination of employment.

• In addition to performance of the essential functions, this position
  may be required to perform a combination of the following supportive
  functions, with the percentage of time performing each function to be
  solely determined by the General Manager based upon the requirements of
  the hotel.

• To act as the face of the security operation and contact person of
  first choice towards our guests for all security concerns
• To ensure good relationship and guest handling with all security
  related issues
• To handle guest and employee inquiries in a courteous and efficient
  manner and solve guest complaints or problems personally, assure follow up
  with guests and report to General Manager.
• To maintain a personal contact with hotel high rollers

• To ensure that the security team projects a warm, professional and
  welcome image
• To assist in the building of an efficient team of employees through
  Multi Skilling, Multi-Tasking and flexible scheduling and by taking an
  active interest in their welfare, safety and development
• To ensure that all employees provide a courteous and professional
  service at all times
• To ensure that all employees have a complete understanding of and
  adhere to the Hotel’s Employee Rules & Regulations and adhere to the
  hotel’s policy relating to Fire, Hygiene, Health and Safety
• To maintain a good rapport and working relationship with staff in
  all other departments

• To assist in coordination with the Departmental Trainer’s plans
• To fully support the Departmental Training Function in the
  Department assigned
• To attend and contribute to all staff meetings Departmental and
  Hotel Training as scheduled and other related activities

• The ideal candidate must hold a degree/Diploma from any recognized
  higher institute of learning
• Four to five years of previous experience in same or similar role
• First Aid
• Firefighting qualification
• IT proficiency
• Fire combat training

• Organized and systematic approach to problem solving
• Security industry experience in managerial capacity
• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Excellent grooming standards

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