Front Desk Officer Job Careers – Lotteries and Gaming Regulatory Board (LGRB)

Job Title:     Front
Desk Officer
Organization: Lotteries
and Gaming Regulatory Board (LGRB)
Duty Station: Kampala,
Reports to: Manager
Finance & Administration
About US:
The Lotteries and
Gaming Regulatory Board (LGRB) is a body corporate established under the
Lotteries and Gaming Act No. 7 of 2016 which came into effect on 8th April
2016. The Act is supported by a set of 5 Regulations which came into effect on
28th May 2016.  The law mandates the Board to regulate the operations of
lotteries, casinos and betting houses (Industry).
Job Summary:  The Front Desk Officer will receive and direct
NGB visitors to respective offices, disseminate relevant information and comply
with customer care standards and programs for NGB in line with the
Organization’s work plans and guidelines.
Key Duties and Responsibilities: 
  • Coordinate incoming and outgoing phone calls and maintain records of
    calls made and received in line with Departmental Guidelines.
  • Receive, register and direct visitors / clients to relevant offices
    in line with Organizations Guidelines.
  • Track staff deployments and maintain an updated organizational
    telephone directory.
  • Provide information about NGB services in line with existing
    Organization’s policies and procedures
  • Make reports on problems related to receiving and sending telephone
    calls in line with customer care guideline
  • Ensuring proper coordination between the internal and external
    customers and Stakeholders.

Qualifications, Skills and Experience:
  • The applicant for the Lotteries and Gaming Regulatory Board (LGRB)
    Front Desk Officer job opportunity should hold a Bachelor’s Degree in
    Public relations, journalism, Office Management or other any related
  • At least three years of experience in managing a reception in a
    reputable organization.
  • Excellent interpersonal and communication skills
How to Apply:
All suitably
qualified and interested candidates should send copies of certified academic
and professional qualifications addressed and submitted in triplicate to the
following address:
The Chief Executive
Lotteries and Gaming
Regulatory Board,
4th Floor,
Communications House,
Plot 1. Colville
P.O. Box 5446
Kampala. Uganda
Applications can
either be hand delivered, mailed or sent by courier. Applications by mail or
courier must reach before the deadline date. Two professional referees must be
named and their physical addresses, telephone number and email.
Deadline: 4th April 2019 by 5:00pm
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