Customer Service Careers – Relationship Manager SME – UGAFODE Microfinance Limited (MDI)

Job Title:       Relationship Manager SME
Organization:
UGAFODE Microfinance Limited (MDI)
Duty Station: Kampala,
Uganda
Reports to: Head
of Audit
About US:
UGAFODE Microfinance
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Job Summary:  The Relationship Manager SME is responsible for implementation and
execution of UGAFODE (MDI) business strategy in relation to growth in the SME
portfolio by providing responsive, proactive, proficient and effective banking
service to SME customers thereby expanding share of business as well as
supervising SME Relationship officers to derive growth in line with approved
targets.
Key Duties and Responsibilities: 
·        
Business
Growth of Relationship segment: Provide the lead on all bank initiatives aimed
at driving sales in line with the Business Strategy so as to efficiently
acquire, manage and retain customers thereby maximizing their share of wallet
to the benefit of the bank.
·        
Embed
service standards: Provide superior relationship management with profitable SME
customers by ensuring customer retention, loyalty, preference and devotion to
UGAFODE (MDI) as bank and its services.
·        
SME
Portfolio quality: Maintain and manage a qualitative Asset book and support the
in the recovery and regularization of loans in arrears for SME Suite customers.
·        
Adherence
to Compliance standards: Ensure SME-Suite operations adhere to all UGAFODE set
standards and controls in terms of customer service and product offering etc.
by implementing measures aimed at guaranteeing an effective and efficient SME
relationship management.
·        
SME
Reporting: Analyze figures and compile daily/weekly/monthly reports on the
performance of the Asset book and monitor growth of the portfolio and where
necessary, develop short term strategy shifts to ensure that overall
performance targets can be met in the best interest of the bank.
·        
Value
proposition: Pro-actively and regularly improve value proposition and product
offering through cross selling and customer retention strategies as well as
managing market intelligence on bank’s products versus those of the competition
with the view of recommending additional SME business openings for the bank
·        
Team
supervision: Takes full responsibility for guiding of all direct reports,
focusing on all aspects of sound people management e.g. Coaching, On-the-job
training, Development, Performance Management, compliance to set standards and
Employee engagement.


Qualifications, Skills and Experience: 
·        
The
ideal candidate for the UGAFODE Microfinance Limited (MDI) Relationship Manager
SME job must hold a Bachelor’s Degree in business administration, or finance.
·        
At least
four years of experience in banking of which 2 in relationship management &
sales.
·        
Good track
record of sales management is a Must.
How to Apply:
All suitably
qualified and interested persons who meet the above criteria should submit
their cover letter together with an up-to- date CV and Academic documents as
one document to: recruitment@ugafode.co.ug (Please indicate the position you
are applying for in the subject line). Applications should be addressed to the
Head of Human Resource
Deadline: 13th March 2019
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