4 Claims Assessor and Service Consultant Job Vacancies – aYo Uganda

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Organisation: aYo
Uganda
Duty Station: Kampala,
Uganda
Reports to: Claims
Assessor and Service Team Lead
About US:
aYo is a Micro
Insurance Company partnering with MTN to offer revolutionary Insurance
solutions. aYo brings you an easy way to get hospital cover for accidents (not
illness) and life cover. You can also add aYo Send with Care cover to the money
you send home through MTN Mobile Money.
Job Summary:  The Claims Assessor and Service Consultant
will provide a claims assessment service in line with the aYo customer
engagement framework and customer experience service levels. You will be
responsible for:
·        
Preparation
and recommendation of claims payment in line with the aYo claims philosophy and
following the defined claims process.
·        
Finalisation
of claims as soon as possible and with the aYo minimum requirements.
Key Duties and Responsibilities: 
·        
Assess,
quality control and recommend the payment of claims;
·        
Monitor
and manage the adherence to the aYo service level agreements for customer
experience;
·        
Answer
all claims related queries telephonically and in writing;
·        
Investigate
aYo client queries within the agreed service level agreement and ensure that
the client receives timeous feedback;
·        
Escalate
aYo client queries to the relevant department or stakeholder;
·        
Provide
accurate information and advice to the aYo client and stakeholders in order to
ensure that the client receives the appropriate after sale services;
·        
Provide
authoritative expertise and advice to aYo clients and stakeholders;
·        
Build
and maintain relationships with clients and internal and external stakeholders;
·        
Deliver
on service level agreements made with clients and internal and external
stakeholders in order to ensure that aYo client expectations are managed;
·        
Make
recommendations to improve aYo client service and fair treatment of clients
within area of responsibility;
·        
Develop
and maintain productive and collaborative working relationships with peers and
stakeholders;
·        
Positively
influence and participate in change initiatives;
·        
Continuously
develop own expertise in terms of professional, industry and legislation
knowledge;
·        
Contribute
to continuous innovation through the development, sharing and implementation of
new ideas;
·        
Contribute
to the financial planning process within area;
·        
Identify
opportunities to enhance cost effectiveness and increase operational
efficiency;
·        
Manage
financial and other company resources under your control with due respect;
·        
Provide
input into the risk identification processes and communicate recommendations in
the appropriate forum;

Qualifications, Skills and Experience: 
·        
The
applicant must hold a Matric / Grade 12 with Maths and / or Accounting;
·        
Two
years of relevant claims experience;
·        
A degree
or diploma in Nursing or any equivalent medical qualification will be
preferable
·        
Understanding
of long term insurance industry;
·        
Knowledge
and understanding of claims assessment philosophy;
·        
Ability
to speak at least one additional language other than English
·        
Administrative
skills
·        
Analytical
skills
·        
Business
Acumen;
·        
Client /
Stakeholder Commitment;
·        
Drive
for results;
·        
Leads
Change and Innovation;
·        
Collaboration;
·        
Impact
and influence;
·        
Self-Awareness
and insight;
·        
Diversity
and Inclusiveness
·        
In
addition, you will need to be able to work in a regularly changing environment,
be prepared to take on and let go of tasks and functions to meet changing
company requirements.
How to Apply:
All candidates
should send their updated CVs via Email to info@ayo.co.ug
Deadline: 27th March 2019
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